I was recommended to the spa by a friend. I was a bit skeptic on arrival as the staff working there were talking and laughing about another customer that complained about a breakout they claimed was due to the products. I never paid much attention to that as my friend said she thought the products were genuine and worked quite well for her. When I was approached by a staff member (Sharon), she never even smiled when she asking, "can I help you?", with a serious facial expression. I said I wanted a facial treatment. She laughed and said that it was obvious. I'm not normally offended, but am quite sensitive about my appearance. She said that if I liked she could help me straight away. I was happy with that as I'm not quite sure I would have returned if later scheduled. I was shown to a room and told to wait while she washed her hands in the next room. I waited 15 minutes, and could hear her joking with another staff member about how she wished she could get some decent clients once in a while. I really wanted to leave when I heard such talk, but was afraid of being mocked if I had to walk out the door. When Sharon returned she was nice. However I could feel like she just wanted to get the treatment over as fast as possible. After the treatment I was told that if I wanted to have half a decent skin I should buy two other products. They were very expensive and I couldn't afford it, so I refused. Nothing was said of it, but the look I got said it all. I don't mean to be ugly to people, but this experience will be remembered for a long time as my self esteem is quite fragile. I hope only a kind message be delivered to advise them that they be more polite to their customers. I've always wanted a treatment done and have always been afraid. Now that I know what to expect I'll never go into another spa again, which is ashame. It's nice to be spoiled once in a while.