A few months ago I noticed that I was being charged $12/month for reservation rewards. I did not sign up for this and the charges began on 7/26/09. I called them in either late August or September at 800.732.7031 and ask them to cancel the membership because I had never signed up for it. I also asked to have my money refunded since 7/26/09.
I was told that they had canceled my membership and I would be reimbursed for the previous charges, but it may take up to 2 months for me to see the reversal of charges on my Visa card. I have not heard from them at all and I received no refund. In looking into this today, I have read about many people who have gone through the same thing.
I have tried to call them at least three times after my charges continued in November with no luck.
What can I do about this? How can I help stop this company from continuing to do this to other unsuspecting consumers?
I will cancel my card if necessary and have my lawyer look into this. It's expensive but the best time to stop fraud is when it happens to you.
Thank you I look forward to hearing from you

About 3 months ago I noticed a $12 charge to my VISA for reservation rewards. I had no idea what it was and just assumed it was a charge I received when I traveled. The same thing happened last month and I didn't think much about it because I was away for work again. Well, I just noticed another pending charge from VISA RESERVATION REWARDS in the amount of $12.00 that is unexplainable. I looked up their number and spoke to a customer service rep who told me I signed up for it when I ordered flowers from FTD.COM. Watch out!! I do not recall signing up for anything on their site even though she insisted I clicked ok and said I wanted a trial membership. I do remember them asking if I would like to receive promotional offers and birthday reminders (FTD) but no recollection of VISA RESERVATION REWARDS. I was able to cancel my membership and they are supposed to be refunding me. I am very disappointed in FTD and do not plan to order from them again.