My wife went in to get glasses. After she got them, she decided she really didn't like them. She paid an extra $150.00 to get a different style frames. About 10 days later, they came in but were cut wrong by their lab. Vision Point sent them back. This time when they came back one lens had the auto darkening, which was wrong, the other lens was correct. They never offered a monetary refund, but insisted that she keep the original glasses that she didn't like as an extra.