First, all of these other complaints were very helpful- as to knowing how to deal with this situation. I too am very pissed (for lack of another word). I was offered these VitaClear Vitamins as a free gift when registering for the Proactive 30-day trial... Which then extended to a 60-day trial as a 'bonus offer'. I was sent the vitamins twice over this 60-day trial and was charged for them both. Free gift my ass... I also spoke with a sales rep for Proactive that works in the local mall and she told me that VitaClear is part of Proactive, but they cannot cancel it. She was very talkative and let me know that she felt as if it were a scam of sorts. The easiest way around these vitamins is to never accept them. I currently owe $122 for my "free gift". THANKS PROACTIVE...