I bought a mobile broadband modem for my laptop and easily activated it. The coverage map showed my area to have excellent coverage. In reality the whole area had poor to no coverage. After 3 days the modem broke. My status display showed the modem as no longer activated and I received a pop up message on my laptop showing a number to call. I called the number (the normal broadband2go number) and was left on hold for over an hour until I gave up. The next day I had the same experience but in the middle of the business morning. I tried the main Virgin Mobile number and had the same experience, being left on hold for many minutes. Again no answer.

I am left without internet and no way to contact the company to resolve their problem. I want my money back.

DO NOT buy Virgin Mobile services.