Dear Sirs,

I am writing to express my disappointment regarding the unfair practice that VIVA has subjected me to.

On 15 August, 2010 I received two SMS from VIVA. The first SMS stated: "Get 100% bonus on your recharge! Recharge now and get the bonus immediately!".

After a few hours, I received a second SMS from VIVA which read: "Dear customer, make sure you recharge today only to get your 100% bonus!"

Since no terms or conditions were mentioned in the two SMS, I assumed that 100% bonus on my recharge would be added to my account balance, and recharged my account with KD 5.

Even after 24 hours the 100% bonus did not credited to my account balance and when I called Customer Service to enquire regarding the status, I was shocked to find that the 100% bonus would not get added to my account balance at all but would appear as a supplementary credit which I could only use for making local calls and that too within 5 days.

I feel really cheated at the manner in which VIVA misrepresented the 100% bonus which led me to top up my account with KD 5. It is only fair that either VIVA should include the 100% bonus in my account balance or refund the KD 5 amount which I added to my account.