I also ordered a toshiba & as i see here i am not on my own in being ripped off by them ! Its a case of we, v got your money now get lossed ! i am taking action against this outfit in ways i cannot post at this time, but i will do so asap, in the interim my strong advice to all considering dealing with this outfit is quite simply this, DON, T EVEN THINK ABOUT IT! Yours SCAMBUSTER.