Date: 16th May 2009
Vodacom's customer care is pathetic!

Before I South Africa for the United States, I phoned Vodacom to try and activate my Roaming Services.

I got about 3 different stories from the customer call centers and finally got told I needed to sms the letters "roamon" to the number 123 in order to activate sms roaming and to sms the letters "passport" to 123 in order to activate phone call roaming. I was told to do these two hours before leaving the country.

It has now been a entire week from since we left South Africa and none of these services we activated work in the United States. I can only receive sms's and nothing else, not even listen to voice messages on 121, of which Vodacom themselves send me these sms alerts whenever I get a new voice message.

And then I try calling them from the United States get thrown from one consultant to the next. After speaking to about 4 consultants, never mind the fact that I am making international phone calls to them and they are costing me in US Dollars, I get told that I can only roam if I am a contract customer.

The consultant them goes on to offer me a contract package, which will only be activated at the end of June, and which they would need to be shipped from South Africa to the USA and back.

The employees at Vodacom clearly on the same page when it comes to their product knowledge and the customer care at Vodacom is just pathetic!

Regards
Miss BKJ Mathabathe
SA number: +27 76 150 6820
US number: 001-916-996-0973
Email: [email protected]