vodafone - A pain now.

such troublesome network, foolish and non cordinating plans and illitrate customer care executives.

Such poor network they have these days. after dialing 10 times, the number gets connected and gets disconnected abruptly by itself. After finishing your part of conversation you realise the call was disconnected for long and you are just talking to yourself. I had to face many embarassing moments while talking to my bosses and clients.

Plans are so non cordinating to the service. I have two numbers, both are being used by myself only. I have hightest rental calling plans along with free unlimited sms (local and national) and 2gb internet usage plan. I pay around 4000 bucks every month to this good for nothing company, but these idiotic people, they barr my outgoing calls every second day by saying your unbilled amount has exceeded your credit limit. these fools don't really realise that if person is having such high usage, free sms and free internet plan upto 2 gb, why are the considering the unbilled amount. why should i pay in advance everytime. Do anyone has that spare money to throw in advance even after clearing bills of 4000. I alone pay them equal to thier 8 customers but system people hardly bother about the same.

Customer care executives : pain to talk to these illitrate punjabi speaking, lazy, dumb, with almost zero knowledge of IT, english, hindi and their own compay systems, don't even bother to care whether customer is requesting or yelling or whatever.

They themselves say company is in loss these days in India, i feel if this service model is going to be continued, it will soon be bankrupt and roll its bags from India.

India is very different market now. If these people are not able to retain educated loyal customers, then many other options are available in the market these days and thanks to number protability now, no one will spend money and bring the pain home.

A big bye from my side. Good for nothing service. worst experience ever with any network.c

Date: May 29, 2008

To,

Manager Customer Service,
Vodafone Essar Mobile Services Limited,
C-48, Okhla Industrial Area,

Phase II, New Delhi - 110 020

Dear Sir/Madam,

SUB: Unauthorised disruption/disconnection of services

This is bring your notice that I am the owner of your mobile No. 9899450356 issued in the month of March 2008, Since then there has been lot of problems created by your customer care who without any rime and reason discontinued/barred/restricted my services on the aforesaid mobile number despite the fact that I have never ever defaulted in making any payment whenever the bill is issued on me. I have been informed by your customer care services that they will keep on debarring my services if I do not make interim payments for which no bills has issued. The aforesaid practice of debarring services by you is contrary to all principles of law and this is nothing but an arm twisting tactics to extract money from honest customer who pays his bill before due date. It is further brought to your knowledge that you have failed reactivate despite facts that I have paid you several times the interim payment amount for which you have never raised the bills, the last interim payment is made on 27.05.08 for an amount of Rs. 1000.00 and on 29.05.08 by 2.30 p.m. again my services are debbared without any notice. The practice of asking without bill and discontinuing services without notice and prior to the due date of payment is totally uncalled for and is arbitrary action on you part and is unfair trade practice. You cannot be allowed harass your customer at your whims and fancies and subject him to meet your undue/illegal demands.

Your arbitrary and illegal actions has caused great loss of business and you shall be liable to compensate the undersigned for all the loss that has occurred to the undersigned due to your various acts, omission and commission. By way of this notice I hereby call upon you to restore the services with immediate effect failing which I shall seek my remedies before appropriate court of law. This notice is without prejudice to my rights and contentions as available to me in law.

Regards,

Nilesh Ratkanthwar
C/o. Assets Care Enterprise Ltd.
IFCI Tower, 13th Floor, 61, Nehru Place,
New Delhi.
Cell: 9899450356.