on my phone bill, a charge showed up for $8.43 for a voice mail service listed under OAN. When I called the number for questions, it said you can go to www.cancelmyvm.com to cancel the service. I did not sign up for this service so I went online to cancel the service. On this months bill, there was another charge for $8.23. I called the number listed on the bill 800-627-1310 and when the recording came on, it said I was calling 800-215-1961 and I ended up talking to a lady who was no help at all. She said she saw that the service was cancelled and that there won't be another charge. When I explained that I never signed up for the service, and wanted to know why there was still charges on my phone bill, she said that when I went online to cancel the service, the new bill was already processed!! I told her again that I never signed up for this service and she proceeded to tell me that they have my info. I asked her what web site I had supposedly signed up for this and she couldn't really give me an answer...she said I was probably at Laurentel web site or maybe a website for free groceries and I probably clicked on it. I told her that was not very likely and that there better not be anymore charges on my next bill and hung up. I can't believe these people can add charges to your phone bill without giving you some kind of notice.