9-13-08
Anyone who has ever dealt with Vonage will know about the problems they have with connection service, customer service and improper billing. One specific problem is Vonage will charge you a disconnect fee of $39.95 plus sales tax without any notice. Most customers are not aware that Vonage charges a disconnection fee. Regardless of whether you disconnect due to poor service, no service or any other reasonable need to cancel you will be charged $39.95. Unfortunately, most won't discover this until after their forced to cancel service. If you read the agreement, (and most have never heard of it or read it) you will soon discover that it’s written for the sole intent to protect Vonage, not you the consumer. You’re basically giving up all your rights when you buy their service. Vonage will use this agreement in their defense for charging you the disconnect fee. The good thing is this agreement is actually considered illegal. All agreements or contracts have to be written in a way that everyone can understand what their reading, not one that requires a dictionary to decipher. Also, most States and Local Civil and Criminal Jurisdictions will not uphold this type of agreement and allow consumers to file a lawsuit regardless of the language. I won’t go into the legal specifics about how it should be written but Vonage has absolutely no language what so ever for the protection of the consumer. A legal agreement or I should say one that will stand up in a court of law has to be fair; obviously Vonage is way out of bounds with the one their using. By their terms, you are giving up every right imaginable, including if the President of Vonage decided to shoot you...oh well, there’s not much you can do about that, you agreed not to sue anyone related to Vonage. That’s a little bit of a stretch, but you see what this could lead too. Vonage has gotten away with this scare tactic for many years, simply because they know most consumers won't pay $150.00 plus to file a law suit. Nor will most forgo using an attorney because the fees are not cost effective. The thing is you don't have too. Here’s what everyone needs to do, provided you are fed up with Vonage. Write or visit your local State Attorneys office and seek criminal charges against Vonage. Write your Local and State Representative and complain. If enough people follow through and file a complaint you will see legal actions brought against Vonage. Don't believe everything you read, just because Vonage has a No Class Action clause in their agreement, that doesn't necessarily make it legal. You’re wasting your time trying to resolve your problem with Vonage, take it a step further and let your State do the work for you. If a class action suit is filed against Vonage you will get your money back! Let's get together and put a stop to Vonage and their Scam. It will only happen if you make your voice heard! Do It Today!!

I HAVE HAD ENDLESS TROUBLE WITH VONAGE.I ORDERED IT IN NOV.

THEIR EQUIPMENT COULD NOT BE CONFIGURED WITH MINE. I HAVE

HAD NO PHONE SERVICESINCE NOVEMBER. I HAVE WRITTEN AND CALLED

NUMEROUS TIMES.I SHIPPED THE EQUIPMENT BACK TO THEM DEC. 26TH. WAS PROMISED DURING ONE "OVERSEAS" CONNECTED PHONE

CALL THAT I WOULD RECEIVE A CREDIT-NEVER HAPPENED. TODAY

I WILL SEND THEM ALL CORRESPONDENCE IN A CERTIFIED LETTER.

COST ME$100.TO REORDER SERVICE WITH VERIZON!! TONIGHT I

DISCOVERED A SITE: "VONAGE SUCKS!" VERY, VERY OBVIOUSLY

THERE IS A MAJOR PROBLEM WITH THIS "SO CALLED" CO.

I SIMPLY CANNOT AND WILL NOT ENDURE ANOTHER OF THEIR

ENDLESS PHONE MENUS, VOICE PROMPTS, HOLDING, HOLDING, ETC.

I AM SO ANGRY I WOULD LIKE TO START A CLASS ACTION SUIT!!!

THERE IS A MAJOR PROBLEM WITH THIS COMPANY.

Hello, I contacted Vonage to discuss service. They were very misleading. I discussed the pricing with the service rep which sounded like a good deal, he then needed my checking acct info which I gave him then he proceeded to read the terms and conditions of the acct. After hearing part of the terms plus he was foreign and had for me to understand I decide that I didn't want to sign up and told him several times that I was no longer interested. He told me that it was too late that my payment was processed already which I then told him that he has to read me the terms before I bind to a contract and then ask to speak with a supervisor and I told her same thing that I was not interested in their services and not to proceed with billing my acct. Told me payment was processed and phone had been shipped. I never committed to anything. Was charged $29.36. Called the next day to complain and was told that I couldn't cancel until I received phone and shipped it back. I now have the phone and called for return address and they have taken 42.79 out of my acct since I canceled the acct and I have to pay the shipping to send phone that I never wanted in the first place back to them. I have contacted Good Morning America and hope to have a response soon. I have surfed the web and my heart sank when I read all of the complaints against this company and the way there stealing from people. Legally they have to read the terms of the contract first before processing your checking acct or credit cards... this company is very misleading and a disgrace. How can the CEO of this company sleep at nite letting its employees treat people unfairly and stealing there money... Beware of this company I work too hard for my money to have it stolen from me.

When I took there was no mention anywhere that they have a 2 year contract. Now when I disconnected after 8 months, they suddenly charge me a disconnection fee and equioment which they said is free no they are charging for that as well. This is outright daylight roberry!!! Is there anyway I can sue them??

VONAGE DIDN'T CANCEL MY ACCOUNT... On june 5th i ordered Vonage i got fees waived for signing up and 3 months free of charge. On the first day i plugged the equipment in i could not get my voice mail setup done it wouldn't take my pin # to check my messages. This went on for the first 3 days after that i started getting complaints with who ever would be on my phone talking to me or someone else in my home that they couldn't hear us or we sounded like we were talking underwater. Then if someone was on the computer at the same time the phone was being used you could hear a tapping on the phone that would not stop. At this point i am very frustrated... Then my phone calls started dropping constantly now i was very pissed... during this times i tried to call Vonage either they couldn't hear me right on the phone or they would hang up on me when they put me on hold.On the 28th day i called again finally got some one to help me that could hear me and i told them not to place me on hold. After being on the phone with him for 1 hour he ran test after test and each one he told me that the numbers coming up after each test was done were not high enough for me to have voice threw my internet and there was nothing more he could do for me.So i told him that i would cancel my service with him and call Att to reconnect me with them. He apologized and said that he was very sorry for the inconvenience it had caused. I waited to till Att connected me back up called Vonage to see what i had to do to return there equipment to them and the lady said that i was never canceled. So there for i owed them $101.17 because it was passed the 30 day cancellation time i tried to explain that i had canceled on the 28th day and she said no i didn't my account was still active. She was very rude she wouldn't hear what i had to say and kept telling me that i had to pay this money. I asked to speak to a manager and she said that she was the manager and there was no one else i could speak to. I hung up the phone cause she would let me get a word in.I called my bank and asked if i had anything coming threw and they told me yes from Vonage for $106.00 i told them i didn't authorize that so now i had to pay my bank to stop that payment.