I had Vonage for over a year with little problems but in January of this year, I was without phone service for over a week. Everytime I called customer service, I was on hold for hours upon hours at a time and only got through after a week of this. When I finally got through, they were horrible. The service rep I spoke with said I would receive a survey afterwards and actually wanted me to LIE about my problem to which I said I would not and she went on to tell me it would affect her performance record and I told her the company itself was terrible. I told her that I would be switching back to AT&T and that I wanted to end my service with them. I called AT&T the next day and switched. I continued to get billed by Vonage for several months afterward and called to see why and was lied to beyond belief. Luckily I had scheduled my payments on my American Express Card and they were great to cancel the charges. I also reported Vonage to the FCC and my States' Attorney and they are now investigating their corrupt practices. Look up Vonage and you'll see where they have been sued and lost multi-millions and will do anything under the sun to get your money!! This company needs to be driven out of business!!!

Even after 1 whole year of service (very poor service) they still want to charge you 39.95 for dropping service. I signed for one year..

Service was VOIP phone service. Even after adjusting settings over the internet, I couldn't make calls during holidays, echoes while talking on the phone, drop calls & the other person couldn't hear me or I couldn't hear them.

If you cancel the service before a year they charge over $200.

Most of the customer service, including supervisors have a very heavy accent. They were difficult for me to understand. Before commiting to a company I will find out where the company is based in the future.

I had vonage in 2006 for a short time before i was told that i had to deploy to iraq. I had called and canceled the service sent all the eqiupment back and sent them a copy of my orders showing i was leaveing. They never canceled it!! So while i was in iraq i got a chance to call to find out why. Vonage tells me to call back in 3 days to cancel that they cant process it then, I tell them it will be impossible because i was depolyed not that easy to get to a phone. They said no problem we will take care of it. Funny 2 years later i am still getting billed with no help at all. They owe me $771.00 and refuse to pay it to me. They even show that i called to cancel and they still refuse to pay it to me. Then they tell me that they want me to send them billing statements for 2 years to they customer care service when they have proof that i have paid them. Really awsome how well they take care of people and screw the soldiers that defend this country so they can have a business. Guess I am just S.O.L thanks alot you pricks!!!

By the way I will be contacting my congressman to further this complaint!

This company sucks. They will not allow you to cancel the service. Their customer service reps are idiots robots. It is a total pain in the ass.

Vonage�s 30 Day free trial Fraud

On April 14, 2008 I called Vonage�s 800 number to sign up for their Unlimited Local & Long Distance calling (Premium Unlimited Plan) for $24.99 per mo. which included with a free 30 day trial period.

I spoke with a Vonage sales rep and gave him all the information he needed and my credit card number to be used as guarantee back-up for payment, I wanted monthly billing sent to my home.

After we finished the sign up process, he said for the cost of just $.99 cents that is, I could get another line for fax or whatever I needed it for. He appologized for the .99 saying it was required for 911 service. I said ok, and he said they would send acknowledgement for my order via email and the service would start when I received my modem in the mail, (5 to 7 days).

Also that I should go to their websites and check the status of the installation process..

On the April 15, I went online to the Vonage website, I notice that on April 14, 2008 my credit card had been charged ($25.54) for various start-up fees and there was another charge to my credit card for $48.69 on April 15 for installation and monthly service fees for the second line.

I called Vonage customer service and told them that the sales rep said it would only cost 99 cents. This service rep pretty much accused me of lying and said she had never heard of such a thing. I said if it cost what they had charged my credit card, then I didn�t want a second line. She asked if I wanted to cancel the second line and I said yes I did.

Later that day, I checked to see if my order had been corrected, I found another charge on my credit card for $39.99 to have the second line canceled.

That evening I called customer service and spoke to someone about what happend and he said I shouldn�t have been charged for the cancellation. Also that he would submit for a refund on the second line installation charges. My Vonage account was credited fir $39.99, not my credit card. Then on April 27 my Vonage account was credited for the second line installation, again not to my credit card.

So now I had a credit balance of $88.68 on my Vonage account.

On April 21, I received the modem and installed it and now my telephone line was activated.

I wasn�t real happy with Vonage sales and customer service but thought I would try it.

I noticed a severe degradation in my cable internet service which Vonage uses as its telephone line.

After trying a few thing suggested by Vonage technical service there was still the degradation for my internet.

I decided Vonage wasn�t for me so on May 16, 2008 I called another carrier and signed up with them. They would noltify Vonage and change my number to them. We went through a verification with another company that asked if I was requesting the switch and I confirmed it.

On May 19, when the new service started, when I went to disconnect the Vonage modem I called Vonage because I noticed the service was still on, their modem was still activated into my interent carrier and still degrading the service. I said I had cancelled their service and wanted to get an RMA to return the modem.

After 20 minutes of badgering me with all sorts of offers they told me there would be cancellation charges because their agreement with me stated such and that I couldn�t return the modem because it had been used. I asked why the cancellation charges and she said because it was over 30 days and I had an agreement. I said no it wasn�t over 30 days because my service was never activated until April 21 and I cancelled on May 16. The service rep was everything but pleasant. She kept telling me our contract specified all of this. I then told her I had no contract and never signed one and wouldn�t have it this was specified. She then told me my cancellation charges would be $122.08. I said I needed to speak to someone else and she said she was a manager and that no one else was higher. After continuing to tell her I needed to speak to someone else I was put on hold for about 20 minutes and finally someone in the accounting department answered and told

me they couldn�t help me because they were the accounting department and their computer did this when someone cancels service.

I immediately went to Vonage website to see if they cancelled the account and a charge of $122.08 was already on my credit card.

So far Vonage made 4 charges totaling ($236.30) to my credit card that was suppose to be used for backup payment only. Out of the 4 charges only the first for $25.54 could be considered legitimate even thought they told me no activation charges.

My Vonage account showed no credits for the earlier false charges.

I have all documentation to support what I have stated including the Vonage advertisement for the free 30 day stating to how to get a RMA to return the Vonage modem.

This is outright fraud.

May 22 I called Vonage to get an RMA to send back their modem and they refused to give me an RMA. Their 30 free trial ad says I have 14 days to return the modem after I cancelled the service,

I am documenting this they will later tell me I didn't return the modem with the 14 days.