Vonage is the worst business I've had the unfortunate circumstance to be involved in. Their "first month free" is a lie, because it actually takes almost two weeks to receive your VOIP equipment.

I installed it and it never worked properly. I'm not alone going to cnet.com and see the reviews for Vonage (not the one that some editor obviously was paid to write, but look at the ones written by users). They get a total of 4.2 (which I'm not sure how that computes, since it seems 80% rated Vonage as "abysmal").

Sometimes people couldn't hear me when I called them, sometimes they couldn't hear when they called me. Sometimes I couldn't hear people on the other line. Sometimes, I'd have to dial a number 6 times to get through (that's a pain when dialling overseas). This went on for two months. So I called them and told them I wanted to cancel.

I spoke to someone and they asked why I wanted to cancel the service. So I told them exactly what I just wrote here, then they said, "the account cancellation department isn't open today, call back Monday." Why did they want me to explain all that just to tell me it's closed? Idiots.

Then I called back on Monday and cancelled. They charged me $89.99 to cancel a service that NEVER worked properly.

Don't ever, ever, ever try Vonage... unless you like over paying for something that doesn't work properly.

Vonage is worst business I've been exposed to in 21 years.

I had Vonage for my son in Oregon. He discontinued the service in Nov. of 2007. I am still getting billed for it. He has called them 4 times and each time they say that they will stop. I saw that they have had tons of complaints about this problem!

Signed up for Vonage phone service in December 2007.
Received their modem and instructions for activation.
Despite following the enclosed instructions exactly, the Vonage modem could NOT activated.
Called Vonage technical support.
They walked me through the activation procedure. At the end of their instructions, I had NO dial tone and NO phone service.
Vonage technical support stated that a technician would have to be sent to my home. I scheduled an appointment day with them.
No technician showed up at my home on that day.
I called up Vonage to close my account.
The Vonage representative stated that I would have to return the Vonage modem before my account could be closed.
I sent back the Vonage modem, and then called Vonage to confirm receipt.
The Vonage representative confirmed that my modem had arrived back at Vonage on January 8, 2008.
Within less than one month Vonage had charged my credit card again --- for $50.00.
I called Vonage and their representative stated that return of the Vonage modem is necessary to close a Vonage account, but not sufficient. She said that I also had to call Vonage to close my account. Because I had not called Vonage after confirming that Vonage had received my returned modem, my account remained open. Therefore, according to the Vonage representative it made no difference that I had NO modem and NO phone service from Vonage. She said that I was still obligated to pay Vonage.
I asked her why the return of the Vonage modem did not automatically close my account.
She said that Vonage considers that to be a "change in acount status" that provides NO reason to close an account. In other words, Vonage considers that a returned modem, which of course eliminates all possibility of Vonage phone service, provides NO grounds for discontinued service and account closure. Because my acccount remained "open", Vonage then charged away against my credit card, against which they submitted another $89.00 in charges AFTER receiving my modem back.
I went over all these things with a Vonage representative, and all she said over and over again was, "We charge against all open accounts whether phone service is provided or not. That is strict Vonage policy. It is your fault. You should have called to close your account after returning your modem."
I then asked the Vonage representative why Vonage did not close my account after receiving back my modem. She said, "According to Vonage policy, account closure is a customer responsibility. You did not close your account. It is your fault."
VONAGE RUNS THE CRIMINAL SCAM DESCRIBED ABOVE TO DELIBERATELY COMMIT CREDIT CARD FRAUD AGAINST FORMER CUSTOMERS. WHAT VONAGE DOES IS NO MISTAKE, NO ACCIDENT. VONAGE MANAGEMENT HAS CALCULATED THAT VONAGE CAN GAIN MILLIONS OF DOLLARS MORE FROM DISCONTINUED CUSTOMERS JUST BY BLAMING THEM FOR NOT CALLING VONAGE AGAIN AFTER RETURNING THEIR MODEMS TO VONAGE.
VONAGE IS A CRIMINAL, CRIMINAL, CRIMINAL ORGANIZATION THAT SHOULD BE PUT OUT OF BUSINESS.

I switched my phone services from vonage to callvantage (at&t). As normal, it takes about 2 weeks for the complete transfer. Vonage gave AT&T permission to start a new account with me and they turned around billed me for many months after the transfer date.

They went further by reporting my name to the credit bureau agencies and destroyed my credit. I have proof of all the illegal bills and proof when they agreed to stop my account and transfer it to AT&T. I need help on how to get Vonage held accountable for its wrongdoing?

I contacted Vonage for a year to stop billing my Terminally ill Mother, she since died and they are still billing her account and will not stop. Vonage makes it impossible to contact anyone, and even if you get a valid number you will have a 30 min to over an hour wait. This is a terrible blood sucking company that prides itself in raping and pillaging the public.