I had high hopes for Vonage. Now nothing is left but frustration, discontent and a big bill. I ordered my plan and phone on Jan 26th. The 1st phone was lost in shipping. I called in and waited a long time to talk to some one. I finally got a live person (from India or who knows where) who was extremely hard to understand. I never understand why a company would out-source Customer Service with someone who can not communicate with the customer. I received 2nd phone on the 26th (159.94 for phone and S&H). I hooked up the device to my network and I was able to call out but not received calls. (My number was supposed to be transferred). After a coupe of weeks nothing changed. I could call out but not receive calls. I called in (another severely long wait) and stated the problem. They assured me that it would be expedited. A couple more weeks go by, nothing changed. I called back, they said they were going to expedited again. I told the individual that I was already told that last time I called in. They then researched further and found an 1800 number on line preventing the transfer. I have never had an 1800 number contacted my carrier and they knew nothing of the matter. At this point I am utterly frustrated. I call back to cancel service (March 7th). They lady I spoke with this time was here in the US. She was nice and courteous and tried to keep me as a customer. It was too late I had my fill of all the nonsense. I asked about sending the phone back. She told me it wouldn’t be a problem and gave me an address to send it to, Upon arrival they would credit my account. I asked about a Return Authorization Number. She specifically told me that one was not needed because all the information could be pulled off of the device. I sent it back to the address I was given via Fed Ex ground. Followed the tracking number and see it was delivered on the 9th of March. Today (March 16th) I checked my account to and noticed that nothing has transpired. So I call back 3 times, go through 2 more broken English calls somewhere in India t be put on Hold for over 15 minute just to be cut OFF each. The 3rd call, I go through the elaborate Customer Service options to finally get someone in the New Jersey. I proceed to explain all of the above get transferred again with a 33 minute wait to find out they will not refund anything. On top of that, they charged a disconnection fee. In about 2-1/2 months, I am out of over $250 and about 4 hours of my life waiting for a phone that didn’t work correctly. I have never dealt with a company this absurd. At every opportunity I will warn everyone and anyone about Vonage and how they have screwed me. So much for the Revolution!

This service sucks. Bad call quality, locally, internationally. I paid penalty to get my service cancelled. I was losing money on this service, it was unusable & they could not transfer my verizon number in 2 months. It was not clear that they would charge for modem if cancelled after 30 days but they charged me 80 dollars for the modem. I still paid that because this service could not have replace my verizon call quality & service. This is the worst decision you can make in your life. I could afford to lose money on this wasteful service but if you love your $$$ then better spend them at some better place.

In trying out the Vonage telephone service, I learned that It does not work well with Charter Broadband (according to Vonage—after I spent 3ish months fussing with it). I used their router with my wireless router. Just couldn’t ever get it to work for any period of time. I tried canceling the service twice. Both times the customer service reps argued with me. I indicated to one that he wasn’t listening to me I just wanted to cancel the service. He yelled back at me that I wasn’t listening to him. The solution to fix my phone was near. I’m tired of fussing with it. I don’t care if he came to my front door and fixed it that instant. I’m sick of it. I’d rather pay more money than have such horrible customer service experiences. My third phone call in finally proved to be successful. Thank you Pearl. (She tried to sell me again, but she did take no for an answer.)

Vonage Phone Service is truly a waste of time and energy, surely you will get 1/2 the price of your current phone bill but they forgot to inform you that you will get 1/2 the customer care and 1/2 the quality of phone service also. I signed up with vonage for their free trial offer and I cancelled the same day I received the device. I have verizon fios and there service was way to slow for the fios which in return gave me poor audio on my calls. Signing up was easy but getting my refund was almost impossible, the wait time for a rep was 45mins. Please don't waste your time and energy on vonage like I did.