Hi,

I subscribed to VONAGE residential plan which had free and unlimited dialing to 60 countries. I was paying fix monthly bill but now I am charged with 111 USD. Which is huge and they are saying I dialed numbers in the country where it is charged even though that country was listed in free countries.

Why I am allowed to make such call if you'll charge me extra? Why I am paying huge monthly bill?
They say it was "*" on the country, they have star on almost every country in the list.

VONAGE IS A FRAUD. DON"T GO FOR IT. YOU MAY FIND IT GOOD UNTIL YOU ARE RIPPED OFF !!

I have had a HORRIBLE experience with Vonage customer service. I have had an account with them for 11 months, and never signed an agreement for a year's term. When I called up to cancel my account as I am moving to another country, the customer service rep that I spoke with did everything in his power to get me to keep the service, and informed me that I would have to pay a cancellation fee of 24 pounds. When I got off the phone (service not yet cancelled) I felt manipulated and frustrated.

Two days later, I called again to cancel my service. This time, the rep that I spoke with was not as pushy, and agreed to cancel my service immediately (which is not what I had asked for). However she never mentioned the cancellation charge. When I asked her about it, she admitted that there would be a cancellation charge, at which point I told her that I was not willing to pay a cancellation charge when I had never signed up for a year's term, and that I would like to speak to her manager.

After 15 minutes of waiting on hold, I got through to a manager, who tried to tell me that I only had two options - cancel my service that minute, and pay the cancellation charge, or CALL BACK the day before one year of service. I tried to explain to him that these options were not acceptable to me - I wanted to be able to set the date of the cancellation in advance, and not have to call yet again. He continued to repeat the same script - these are your only two options. Eventually, I lost my patience and started yelling at him that it was unreasonable for them to tell me that I had to call back on a later date to cancel my service when I had already called twice. He finally agreed to put a note on the system to cancel my service on the date requested, but said that he could not guarantee that my service would actually be cancelled. This is insane.

I would advise avoiding Vonage based on their customer service alone! They are deceitful and find ways to wring money out of you that has nothing to do with the service they provide. (which to be perfectly honest, is only so-so. It's inexpensive but people on the other end of the line often have difficulty hearing and/or understanding you.)

Beware Vonage unlimited is not an unlimited if the usage goes beyond 3000 minutes they are sending emails and customer support calls you to change to powerplan
Email below:

Account Number: *************

Dear ****************,

We appreciate your business and thank you for using Vonage for your phone service.

In order to provide the best value to all our customers, we track usage of Vonage residential calling plans. At the time of signup, you agreed to the Vonage Terms of Service (TOS), which includes usage guidelines for normal residential use. If you would like to review the usage guidelines, please see sections 5 and 10 of the TOS.

We have observed usage on your account, ***********, which is not consistent with normal residential use. Specifically, your account shows irregular patterns of use and/or international-minute usage that is more than twice that of our heaviest users.

At this time, you can remain on your current plan, but your usage will need to be changed to fall within normal residential use guidelines; this usage would generally not exceed 3, 000 international minutes per month. As another option, you can switch to a different calling plan, or you can disconnect your service without penalty.

For additional information about your options please respond to this email and one of our associates will be glad to assist you.


Regards,

Vonage Customer Service
101

vonage is a very greedy company, not only are they holding my existing number hostage that i have had for 14 yrs, and continuing to take payments from my credit card the first of everymonth, Even though i have done a letter of agency form with my new voip carrier, and am saving over 50%, i am in this position because i prepaid vonage and did not know i should have gone on a monthly plan, but they new this when i wanted to port over and took there sweet ass time to port, waited untill the 25 th of june and forced me to pay for the month since they had my old credit card number, they are taking there sweet ass time and took another month from my account with the new credit card info they got from me thinking they would expedite this... they are fraudsters, and patent thieves, and have paid vorizon over 60 million good glad they got nailed.. dont go with vonage there are much better voip carriers out there they are liars and use the PHILLIPINES as they main custmer service headquarters... stay away keep away the stress, google voip carriers and be happy!!!

There representative lied to me regarding there service. They claim to be paperless so that they can have access to your banking account. My phone bill was suppose to be 24.99 a month but with the taxes it was 10.00 to 14.00 more a month. Why would taxes change each month. When I changed service they would not release my phone number and charged me after telling me that I could cancel without any plenty. 79.00 for there equipment 39.99 cancellation fee and 35.00 for the next month phone service. I would not recommend this company to my worst ememy.