My dog was insured for 7 years with them..the last visit the doctor noticed a little mammary gland. Since them i have moved and lost my credit card. by the time i realized it my policy was canceled and now they refuse to reinstate her. They never called me to remind me that the policy was in arrears ...they don't care about the animals, they just want your money...Please don't do the same mistake i did because they will do the same to you...