Hi!
I resently had bad experience with Wachovia envelope-free Atm and the customer service . On 6/1/10 I made a deposit of $330 using the Atm(16 bills of $20 and 2 bills of $5).The transaction posted into the online account. The next day, $320 was withdrawn from my account by Wachovia . I gave them a call right away to understand what was the problem.The agent I talk to let me understand that I made a deposit of $10 instead of $330. After explaining myself over 10mns he tranfer me to the Disputes.The next agent open a case cg0001555147 and explain to me that they investigate and i will receive follow up within 7 business days.
On 6/15/10 (15 days later)I was still without any follow up from Wachovia. I gave them a call and talk to the Dispute .The agent could not gave me any clear answer about what happen.He ask to put me on hold to research. I waited 40mns and finally somebody presented himself as supervisor. I ask him why after 15 days I did have at least a correspondance to let me know that a case was open. He could not give me a proper answer.He ask me to explain to him what happen on 6/1/10 (seems like nothing was noted on 6/2/10 when file disputes ).He issue $320 temporary credit until they investigate. he said that it will take 10 business days.
I ask him if he can check the cameras, he reply that their Atm's camera can't see my Hands.
On 7/9/10 I receive a mail from wachovia stating that they did not find the $320 so therefore they will debit the $320 from my account.
Today I went to the branch where i made the deposit. I explain myself one more time, they offered me the address of the Office of the President of Wachovia because they could not help me either.
That really not a way to make business i have been with Wachovia for almost 5 years. I stop my direct deposit and i withdraw all my money. I will write to the Office of the President to solve tha issue and I will call my account.