I called walmart in New burgh to get a price on a Bissell 9500 Steam Cleaner. Once I was connected the lady said I will cvonnect you to that dept. After a long wait, she gets back on the line and says "I'M sorry I will try again".. That went on for three more tries. Then I asked for the manager, same problem. Then I hung up and called again, Asked for a manager. Same problem. Then I hung up aqnd called again, waited for a while and the assisstant manager answered the phone. I waited then lost my patience and I am now writing to you. I don't care what THEY say, this is how it happened. Therefore, I am going to go to bestbuy and pay more for the same machine, however, I know that I will gwet the prompt and curtious service I deserve. Thanks, but no thanks.