"Consumer Reviews on Companies, Products and Services"

Wal-Mart

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Category: Business & Finances

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everywhere , Florida, United States

Wal-Mart Reviews

Silvia January 30, 2009
Fraudulent billing
Wal-Mart will not let me cancel my insurance until Oct. 2009. I have another job that covers me but wal-mart says that I have to keep it until open enrollment. They are still deducting from my check the amount for insurances but will not pay for services rendered. When ever the dentist filed a claim, it came back coverage expired. But I am still paying for insurance!!! They are still deducting it out of my little check!!!
Elliot January 27, 2009
Terrible place
I had been given a written 'coaching' for something that had nothing to do with why I was terminated. The written occurred on 28 Oct 2008. Then on 20 Nov 2008, I was called to the management office where I was met by two Assistant Managers. One informed me that I was being terminated for not taking a break on 11-10 & 11-14, and that I had taken personal items to the area that I worked in.

I seldomly missed taking a break and sometimes when I did I did so in my assigned area. Even though I told the Assistant Managers that I did take a break, when I used the facilities, got a drink, took medications or sat in the area without doing work. Then I was informed on 11-20 that I had to be out of the area for 15 minutes, that I could not take breaks in the area.

Additionally I told them why I was carrying my personal bag, but one retorted '...you're not suppose to have any personal items. You were seen eating Yogurt (I don't eat yogurt), drinking and getting spray from your bag.' I again explained, what I had done and yes I did have snacks but not yogurt and I did get spray from my bag. The spray was Fabreze, I had been using it ever since I was there as a matter of fact the day associate had been using Oust in the area which I can't handle with my asthma. She said Fabreze would be fine. I retrieved the bottle from my bag because the one we had in the area was empty. I sprayed it and exchanged it for the empty bottle.

The store's Loss Protection individual made copies from the security films, which were dated and timed, showing me performing my assigned responsibilities in my work area. It also showed that I had taken my 'personal' bag, which had my various medications, snacks and a small bottle of room spray.

I had taken my personal bag with me since an episode in the break room in October that made me feel insecure with leaving my stuff in there and the fact that I had multiple medications, some which were used in a nebulizing machine that was also in this area.

On multiple occasions, various Assistant Managers as well as the Store Manager, Co-Manager and other individuals witnessed me taking my personal bag to my work area. None of these individuals questioned why. None said...'don't do that.' I must add that there are no CBL's or specific written guidelines for this area. Its a judgment call as far as I am concerned. Especially since others in this area had since I've been assigned there doing what I had done.

In the time that I was in the area I and others assigned there had been taking breaks in the area, using spray and eating snacks. But that wasn't the way it was suppose to be...according to the Assistant Manager on the 20th. I had done what the others had been doing but I am the only one fired.

Yes it is true that I had a written for something that had nothing to do with the reason listed on the termination sheet. But I feel that the WM corporate office was pissed off because: 1) they had to pay overtime because the local managers failed to enter 8 hours on my work week in the appropriate week 1 of the schedule, thus making week 2 go into overtime; 2) that ever since I had been in that area I had clocked out when my work was done, sometimes 15 minutes early--no one said I could not do this and it did not become an issue until after the 28 Oct 2008 written was issue; 3) that corporate wanted to separate me because of the Oct incident but they had to tred lightly and were thus 'gunning' for me.

I must note that after the Assistant Manager terminated me, she told me to make sure I re-apply in 6 months. Now I find out WM is fighting my unemployment claim.
Sandra January 8, 2009
Wal-mart money card
Has anyone sucessfully cancel a wal-mart money card? if so, can you help me? It has been a real nightmare. All I wanted to do is give some Christmas gifts. Money is spent and now I owe them.
Sandy January 2, 2009
Prepaid Visa Card
My mom purchased a prepaid Wal-Mart Visa card for my burthday recently. She put $100.00 on it; however, I can't use it until it is activated either online or by phone. In order to activate it, you need a code from the receipt, which in the holiday ruh is long gone. In addition to that, you can/t get any assistance at all via the online website www.walmartmoneycard.com or by phone until you have activated the card that can't be activated! So, my mom is out $100.00 and I am out of a birthday gift. Please advise.
Berrimore December 10, 2008
Terrible experience
My eyeglasses frame made by titanium was broken at Sep 2008 while I cleaned lenses, which was bought from Walmart in Jan 2008. I asked them to replace it and they said that the frame warrenty had only 60 days. I complained it to them to make no sense because the previous frame I had had kept more than 3 years. If anyone knows the only 60 days warrenty of a frame who buys it at Walmart? Even worse they suspected me to buy it there while they found my information from their system, i..e. they found my info but they said that they didn't have my purchase record. I had bought it only once at Walmart.

I doubt that the frame may had a fault from the beginning because people know Titanum is very flexible as well as very strong I complained them to mention the such a short warrenty policy before I bought it and they said you didn't ask it. What on earth is it? Is it Walmart customer care? It's not acceptable nor has common sense. I'll have further action to correct it.

Also eyeglass is very important to protect eyes. Malmart warrenty policy and attitude to customer should be changed.
Sarah December 6, 2008
Awful place
I purchased a beautiful comforter set from Wal-Mart. It had large patched squares on the pillow shams and comforter which were made of jewel toned thick silken fabric, and some velvet, which all looked well made and durable. The fabric care tag recommended Dry Clean Only. I put the set on the day bed of my spare bedroom/office. I'd never washed the comforter, and had not had to have it cleaned yet.

Sometimes I would lay on the day bed where I would doing my bible study or read other books. Though in no way was the comforter roughed up, many of the patches on the comforter and pillow shams came apart at the seams, and I am a petite woman (no pun intended to anyone about weight).

A new comforter should not come apart at the seams, especially from simply lying on it by a small woman who weighs just over 100 pounds. The reason for this is that there certain patches were made of many threads of satin type threading. I think because when the squares of the fabrics were cut they were not surged to prevent raveling; so the seams gave way at the slightest tension. It was over the 30 days return period since I'd bought the comforter.

I'd not immediately put the comforter on the bed as it had remained in the zipper plastic comforter bag for a time. I put the set into the bag, which was just like I purchased it. I usually keep receipts; but had lost this one in the process of moving; so I didn't have a receipt. Wal-mart refused to give me a refund or an exchange. They have some policy that you can't have but so many returns without a receipt within a certain period.

That was not the problem in my case; as I'd not returned anything there in a very long time, maybe 1-2 years. They'd always had a policy of making an even exchange without a receipt. The bar code was in the system and the price was just what was on the bar code on the comforter's plaster container. It was obvious that the comforter had not been abused as it was not even dirty or signs of wear or abuse or such.

I was stuck with a barely used piece of junk which i'd paid over $60 for. I may as well have taken $60 and flushed it down the toilet. I asked to speak to a manager. A manager came and acted as though he could not have given a rat's tail about whether any customer was satisfied with Wal-Mart. His attitude was like 'whoopy dooo, I don't care.'

When Wal-Mart made their big devut here in America, their attitude was like 'Yes sir, Yes Man, We will do any and everything to ensure customer satisfaction.' Once they got the Supercenters set up, the entire concept of customer orientation went out the window. There are many people who will not even shop at Wal-Mart. I think Wal-Mart is one of the worst things to have ever came to being in America.

Wal-Mart put many smaller retailers and grocers out of business by their big come on of customer orientation. Then once they got the general population 'reeled in', they stopped discontinued customers orientation completely. I think if many people stopped shopping there and acted like they don't care about Wal-Mart, they might bring it back on and act like a company that gives a care.
December 4, 2008
Overcharged
When Wal-Mart initially installed the self-checkout, they had staff standing by to help the customers (until they would work out the quirks in their new system). I ran my card once. The clerk had to come over to help, as they were having to help with many of the customers who were checking out at the new self-checkout systems. She went to run the card again. I said, 'I've already swiped it' (in my gut I immediately was leary that it could charge me again for the second swipe). She said it was ok. When she'd swiped it again, she still could not get the transaction completed. There was no problem with my account; as I had more than ample money in my checking to cover my purchase, plus overdraft protection anyway. After the second time with the system stalling (or whatever the problem was), she wanted to swipe it again. I told her that I needed to be sure it doesn't charge me again. She said, 'Oh, it won't.' Somehow, in my gut, I just had a feeling it might be charging me for every swipe. Altogether, she swiped it 3 times. She finally got the transaction to complete, and handed me the receipt. I always use the debit feature, to come straight from my checking balance; so the accounting available balance is instant, whereas a credit takes numerous days to process through the system. When she handed me my receipt I was charged around $300, rather than what should have been around $90 for the merchandise, which I could see initially on my receipt had this amount. It's like it charged that and then added the additional amount because it had been triple swiped. The total charge was simply around the $300.

I thought to myself that this will be a simple transaction that can be momentarily corrected. I pointed the total out to her and that it had triple charged me and that I needed the 2 extra charges credit back to my account. She tried to 'play around with the system' for just a short bit, to no avail. Then, when she, obviously, didn't know what to do, she told me I'd 'have to get my bank to take care of that.' I've been with the same bank for 20 years; and I knew that this was not the banks place to correct. I also knew that if I'VE submission of my security passcode that the bank honors whatever charge has been deducted from my account. I told her I have to have this credited back to my account before I leave the store.

I asked for a supervisor to come and correct the transaction. The cashier supervisor 'played around' with the system for a while longer than the cashier, but couldn't get it corrected. My teen was with me and she was an athlete with a busy, tight schedule between school athletics and her high school courses. By this point, we'd been at the cash stand for a half an hour. I'm thinking that I have to prepare dinner, and my daughter has homework to do and we need to get home. We usually liked to have at least a little quality time in the evening to just chill together outside the routine daily demands. Then I told them that I need to get home to do things and I needed a manager who could get this reconciled.

A manager came, and between the 3 of them, it took another 2 hours to finally get the error corrected, and a receipt in my hand where they had credited my debit card for the 2 extra charges from my checking account. I'd shopped at Wal-Mart a lot and spent quite a bit of money there, as much as $5, 000 or more each year. I was so disgusted from this incident it was over 2 months before I went back to any Wal-mart; and then it was late evening when something unexpected came up that we had to have, and no place else was open. I'd like to add that I was very leary at the beginning of this transaction error because I'd had a previous problem with a phone-in pizza order. In this instance the girl over the phone was having problems with the system where she kept asking me to repeat my bank card number, because she was 'having some problem with the computer.' I'd asked her if she was running it back through and that I needed to make sure it didn't charge me repetitively. She said no, there would be no charge until she had finalized the transaction. I've used my bank card for so long that I also knew that the bank has a computerized security feature. If my bank's computer identified an out of the norm attempt on my debit card, it will reject a transaction. Then, if I had an emergency, or needed to get gas, I could be stuck not being able to use my bank card until I follow up with the bank to advise them that my card is safe. When I got my bank statement, I was actually triple charged for the pizza. I'd called the pizza restaurant and spoke to the manager, who pulled the transaction in the system and readily could see what had happened. He promptly credited me the 2 extra charges and gave me a confirmation. Always make sure you get receipts, and or confirmation numbers (if a phone transaction), and the name and phone number of the agent handling the matter. I learned from these two experiences: follow your gut and do not simply take the word of a store clerk, particularly with Wal-Mart. They are often not well trained and simply do not know. You must protect yourself by ensuring that your personal monies are in tact.
December 4, 2008
Terrible policy
My eyeglasses frame made by titanium was broken at Sep 2008 while I cleaned lenses, which was bought from Walmart in Jan 2008. I asked them to replace it and they said that the frame warrenty had only 60 days. I complained it to them to make no sense because the previous frame I had had kept more than 3 years. If anyone knows the only 60 days warrenty of a frame who buys it at Walmart? Even worse they suspected me to buy it there while they found my information from their system, i..e. they found my info but they said that they didn't have my purchase record. I had bought it only once at Walmart.

I doubt that the frame may had a fault from the beginning because people know titanium is very flexible as well as very strong I complained them to mention the such a short warranty policy before I bought it and they said you didn't ask it. What on earth is it? Is it Walmart customer care? It's not acceptable nor has common sense. I'll have further action to correct it.

Also eyeglass is very important to protect eyes. Malmart warranty policy and attitude to customer should be changed.
December 2, 2008
Bad service
Well I have taken my little dog which is a Cha Cha into other Wal-marts before so we was over looking at clothes and this worker came up to me and said you need to leave or put your dog in the car. So I was like OK we went and paid for are things but the whole way to pay we had like 3 workers watching over us like we where stealing. Then after we bought are stuff they followed us to the door and the manger made a big deal about having my dog. WOW talk about bullshit. come on did she have to have such a fit about the whole damn thing I don't think so... Let me tell you I used to love Wal-Mart but I do everything in my power to avoid that place.. They suck...
December 1, 2008
money off my card
I went to wal-mart on black friday and bought some purchases and it came out to be $118.32 and then I look at my transactions and it has that it was $138.45 now I would like to know where did the rest of my money go and I would like it back on my card it's like someone is charging more on my card than need be I would like to detest this from either money card netwoek or wal-mart for my money back please.

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