Wal-Mart
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Category: Business & Finances
Contact Information
everywhere , Florida, United States
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Wal-Mart Reviews
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December 1, 2008
Terrible experience
I went to a Wal-Mart store for tire service, as one of my tires had a blowout in the wall the size of a baseball. I often monitor the condition of my tires. While at the Wal-mart auto shop, I took a closer inspection also to the inside walls of my tires, and discovered a crack wearing in the walls of 2 other tires. This could have been from the intense summer heat in the parking lot, as my tires had plenty of tread remaining.
I've always gotten good wear of tires in the 30 plus years I've been driving. I spoke with the woman who was writing the invoice, and the supervisor, who was supposed to ensure my exact specifications were completed as requested. I asked got specific clarity that they replace the cracked tires, along with the blowout, with new tires... and the new tires placed on the rear for safety.
I also ask that they take the good rear tire and use it as a spare. After paying for the job and then going to my car, I inspected to ensure they'd done the job as I'd specified, which we had gone over very clearly. No they had not. The good tire from the rear was missing altogether. They had put a new tire on the front. The only spare tire I had in the trunk was the blown out tire with the hole in it's wall the size of a baseball.
I was horrified. I was scheduled to go to Charleston SC for a followup appointment with orthopedics as I had a cast from having broken my wrist. I spoke with the staff and learned that they had taken the good tire from the rear and put in into a pile of tires inside the shop, nearly ripping me off of a perfectly good tire. I work hard to earn a living to make sure I have at least the necessities in life.
To have a monster billionaire company like Wal-Mart literally try to rip me off was, to say the least, aggravating. Rather than even offer me a sincere apology and immediately initiate correction of the problem, the staff (except for the woman greeter, who had a half-way decent demeanor) acted like they were 'half-witted about what even a half-way prudent person would have done.
I certainly let the supervisor know how I felt about the matter and their putting my safety in jeopardy; and that I had a life to attend to, rather than having spend double time there for such negligence. Inside I felt very annoyed but kept my cool, considering the circumstances. The supervisor whom I'd given the specific instructions to actually got a bit of an attitude, as though he was trying to turn it around on me somehow.
Of course there was no way he could since he simply didn't ensure the job was done as we had very clearly agreed. I could have gotten stuck in a 60-mile stretch on US Highway 17 between Georgetown and Charleston, where there is nothing but woodsland. That could have cost me quite a bit since I would have had no replacement spare tire. If I'd had a flat tire, I'd had opened my trunk to find nothing but a blown out tire for a spare.
In this case I asked to see the General Manager of the store. This situation was bad enough I felt it necessary to insist on speaking with the General Manager of the store. They finally got the job corrected. I don't think it even dawned on them to even verbalize an apology. They must be trained to never apologize to any customers, like it would be admitting guilt or something.
I was certainly not interested in any type of civil action for their careless, or cheating 'mishap.' All I cared about was, when it comes to the tires on the vehicle I drive, I have to ensure they my care is as safe as possible. On top of this, I learned very shortly afterwards that the individual who did the job, had disconnected something in my electrical system, which ended up costing me a trip to my mechanic.
Since my car is a Mercedes, repairs are considerably expensive. That's pretty sad. They tried ripping me off of my tires, and in the process incompetently didn't reconnect something they disconnected. I was not about to take my car back to Wal-Mart, and put it in their hands.
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November 29, 2008
Falsely advertise price match guarantee
This evening I went into our local Wal-Mart (Wilmington ohio) with a Target ad. Target had some movies on sale that I wanted to purchase as Christmas presents for my family. I got the movies took them to the checkout with the Target add. The front end lady called the manager to ask if it was alright. She came back with I have good news and bad news. Im allowed to price match for those movies but I'm not allowed to price match the Target add because it's over 30 miles away. Well the nearest Target is 25.8 miles from our Wal-Mart. So of course I asked to speak with the manager. I have had them price match a Target ad more than once. At first the manager said there isn't a Target within 30 miles. Once I had my husband mapquest the nearest Target he then changed the story to "we dont and wont price match Target"... then he changed his story again and said well if u want to come back tomorrow and ask the electronics department manager you can. I asked him how is that possible when the Target add is over tonight at 11pm. "Not my problem" I called the Wal-Mart customer service hotline. They were no help and gave me the district manager's name and a phone number. I have had nothing but problems at this Wal-Mart. I was assulted by a Wa;-Mart employee 4 years ago and it took me a long time to go back. Just when I feel more comfortable going back to this store the rudeness still remains. I asked 4 different employee's what the manager's last name was and nobody could tell me. They only knew him by his first name. Not one person including the manager could tell me the policy either. It has been advertised on television time and time again. This is false advertising. I asked the manager who they do a price match with and he said only the ones in this town. That just happens to be a grocery store. This is unreal. I could understand it if the store I wanted them to price match was 50 miles away but it was 25 miles away. Less then a half hour. Also when I told them I was going to contact the local news paper and television stations they didn't care. However you look at this its false advertising.
When a store advertises something they should have to stick to their end of the deal. And it's a training issue when not 1 employee including the manager can tell you what the policy is. And a huge training issue when not 1 employee knows the manager's name.
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November 28, 2008
SALE HOURS
no one would have got hurt had you had regular hours and sale all day
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November 15, 2008
Terrible experience
I am shocked, dismayed and appalled at the treatment I received from night support manager, Bob, this morning. On 10/21, I spent $55.79 in this store. When I got home I realized I was charged full price for tapenade, which was on the clearance rack with a few others (and yes, I did check the tags on the shelf). This morning, 11/2, I made a special trip this morning out of my way--ten miles x 2 = 20 miles--to return it. They had a female at their 'courtesy' desk, who took one look at my receipt and flatly announced, 'We don't do that before 7 am.' I asked for a manager and got Bob. I explained that the customer should not have to be inconvenienced any further when it is a store error. He kept pointing to a yellow sign that says, 'no refunds AFTER 10 pm.' The thing about that sign, though, is that it doesn't say what time they BEGIN doing refunds. I would think that would be up to the manager's discretion, ESPECIALLY since the policy they have posted on their corporate WEBSITE says, 'SATISFACTION GUARANTEED, Our goal is to satisfy our Customers... by Exchange, Refund, or Repair.'
Since I had my receipt, and it clearly was way before 90 days, and it was THEIR EMPLOYEE WHO DID NOT PROPERLY REPROGRAM THEIR SYSTEM, clearly Bob fell down on the job!!! ESPECIALLY since he was trying to tell me the sign says 'not before 7, ' when anybody who can read at the first-grade level can see it does not say that at ALL; it says 'not after 10 pm.' I pointed out to Bob that there are other stores in the area that I can shop in, such as Winn-Dixie and Publix, and I don't mind paying more for the sake of getting decent customer care. I also pointed out that since it was 6:27, surely he could accommodate me, since I have to be at work at 7 am. Again, he refused to accommodate a loyal customer. As it happens, I am also in the customer care business (actually it's half sales and half customer care.) We have policies and procedures, too, but we also know when the sensible thing to do is to make an exception. I spend about $100 a week between this store and Sarno, and I know that's NOTHING to Wal-Mart. But it is SOMETHING to me. And I can just as well divvy it up between a couple of local produce markets, and buying my soy products at my Church's health food store (again, it costs more there, but the proceeds will go to a Christian school, so that's fine with me). Anything else I need can be readily ;purchased at Publix or Winn-Dixie. Bob won the battle, all right. Him and his little yellow wonder sign. Unfortunately he lost a customer. But like I said--Wal-Mart could care less, right?
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October 31, 2008
Vision center has a only 60 days warrenty for a frame
My eyeglasses frame made by titanum was broken at Sep 2008 while I cleaned lenses, which was bought from Walmart in Jan 2008. I asked them to replace it and they said that the frame warrenty had only 60 days. I complanied it to them to make no sense because the previous frame I had had kept more than 3 years. If anyone knows the only 60 days warrenty of a frame who buys it at Walmart? Even worse they suspected me to buy it there while they found my information from their system, i..e. they found my info but they said that they didn't have my purchase record. I had bought it only once at Walmart. I doubt that the frame may had a fault from the beginning because people know Titanum is very flexible as well as very strong I complained them to mention the such a short warrenty policy before I bought it and they said you didn'r ask it. What on earth is it? Is it Walmart customer care? It's not acceptable nor has common sense. I'll have further action to correct it. Also eyeglass is very important to protect eyes. Malmart warrenty policy and attitude to customer should be changed.
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October 18, 2008
gift card
I have a gift card in my hand but when I tried to use it, they said it was used on two days that we did not use it...?? thank you
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October 15, 2008
Online Advertised Price
Next time you go to Wal-Mart because of an advertised price don't expect to find it for the online price or an associate who can give you a documented resource as to why you can't buy the product for the advertised online price. I went to buy a DVD because it was cheaper than any place else and of course it was priced higher at checkout. I showed the associate the price on their computer at the store and explained to her how that the lower price didn't specify that it was an online exclusive price. So I should receive the online price because there was no stipulation stating that it was only for online. She called a manager named "Dario" and he couldn't find anything. After about 15 minutes of him serching through Wal-Mart's own computer network, he found nothing and wanted to make me wait another 15 minutes or longer. I said I've been patient enough, but refused to give me the advertised online price. I still bought the merchandise because competing prices were the same but I let him know that he would be at the end of my wrath. So this is it. Next time you go to Wal-Mart for an online advertised price, ask them to show you on an onstore browser the stipulation where it says that they won't match the online price at the store. Because "Dario" sure as hell couldn't.
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October 8, 2008
Dishonest Business
This is regarding Wal-Mart 5220 at Waters and Dale Mabry in Tampa, Florida. Recently I purchased an air mattress for guests. We got home, filled it with air and found a slit in the seam of the lining. The following day I went to the same Wal-Mart to return the mattress and get my money back. I presented the not-so-lovely cashier with the mattress, my receipt and asked for my money back. She informed me that air mattresses can not be refunded but I could exchange it. What? I have the receipt, this mattress is defective, I want my money back. No, she tells me, there are signs stating you can only return the mattress as an exchange. I asked her where the sign was and she pointed to a sign taped to the register desk.
Hold on. How the heck I would have seen that when I went to a NORMAL register to pay is beyond me. She says there are signs in the department where I got the bed from. I walked back there and found nothing. I found the department clerk and asked her to show me a sign stating air mattresses can not be refunded; she shrugged her shoulders and said there isn't one. She called the assistant manager over and I asked him where the sign was. He too was dumbfounded and told me "Well, we need to get the signs up."
That's fine for the next person but what about right now? You'll have to talk to the store manager, I can't override a return. Okay.
Back the customer service desk I ask to speak to the store manager. The lovely lady calls the manager on the phone and tells her the situation. Unbeknownst to them I can HEAR everything the manager is saying and she told the clerk, "I am too busy to be bothered but customers right now, tell her she can exchange it and that is that."
I ended up exchanging the bed and left, called 1-800-Wal-Mart and after the woman got done apologizing on the phone she promised someone would call me to resolve this situation.
Still waiting for my call...
Why is Wal-Mart holding their customers to a standard they are not holding themselves to?
This store, besides being a nightmare to shop is always filthy, the employees are rude, unhelpful and sometimes just plain mean. I see where they get it from though. If the boss can't lead herself accordingly, the employees won't either.
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September 26, 2008
Wal-mart Super Center in Richmond, MO
The Wal-Mart Super Center in Richmond, MO is a joke! The book department has become smaller, especially the children's books. The books haven't been changed in months. There were rumors that they were ging to get rid of the craft department, well they never did but they discontinued the DMC/Thread and cross stitch. Now ou will have to drive 90 minutes to city to get thread. There are a lot of people who cross stitch and use DMC thread. They should carry the products that the customers want. The toy department hasn't been changed in over two years and keeps getting smaller. The Entertainment department is the smallest I've ever seen in a super-center. They hardly have room for any DVDS. They don't carry any new TV-DVD Sets. I was looking for Law and Order DVDs and asked them if they had any. They said they never heard of that title. In the last six months the video games and disappeared and they reply was : their discontinued.
I bought a humidifier there and they no longer carry the filters, but the still carry the humidifier.
There needs to be a new manager! Why won't they stock their products! This is a small town. They would make even more money if they start carrying products that the customers want!
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September 24, 2008
Armfugitives has manegment killing hourly worker and cops
wal-mart has been charge of class one federal felony dated of felony is 03-17-2007 this was a fbi sting i us to work for wal-mart offer 30 wal-mart manger do'ing shooting and kidnapping in felony go detail wal-mart drove a wal-mart reefer truck it was by wal-mart truck driver drove this truck up private home owner property inside this truck full 83 dead people before got fire and band from wal-mart by armfugitive co-manager jason told me what truckment inside walls full human remain blood spread and there fugi growing on remains that means you are fugi to company of wal-mart bed back of truck the for raping you got cold mist of hell blowing you are in is hell this truck in federal custey it called wal-mart santic reefer tuck people do have because it full sperm offer the bed this is on sting of fbi and cia co manager jason and assant manger jermey of load of truck healther and her son healther was chopped up in peices she worked for wal-mart and jermey is her supervisor and look you human recouse dictact manger out worshipping with butch of store manger this is asantic sackfise jermer santic fige co manger jason also third infant of load from that jason couson son he murder of loaded from truck took to guest house where jermey lovers santic for guys 4 guys raping andew to death and 4 guys choped him for jermey throw him into bathtube ty winter play the santic priest for wal-mart mangers throw remains into bathtube chanting great saton 4 guys with barbel philps did santic on sting camera gets worst before bathtube seen watch barbel philps choping up mickeal showl up in piece can see baby cry in pain each bady limb cut will baby alive see all manger outside camera loving it took remain of to next bathtube seen and john was land owner have little child st patrick party see butch of wal-mart coming with and family members kiding little throw 8 kids into reefer truck all those dead people also manger where raping people on bead there see assant manger criss santic pitfiller this would be worst child porn us history.wal-mart truck half those kids jason sister kids 7 seven adult kidnap some of them jason couson
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