"Consumer Reviews on Companies, Products and Services"

Walmart

5 stars
(1)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(603)
Category: Services

Contact Information
2050 n highway 78, Wylie, Texas, United States

Phone number: 9724297583

Walmart Reviews

Madcustomer! February 2, 2011
Employees
I went there last night with my husband to get our oil changed and pick up a baby crib. I have never in my life seen and had to deal with such careless employees. There were a lot of customers there and only 5 lanes were open. Why have 20 registers if you only use 5? As I was standing in line another employee told me to go to the customer service and she can take care of me there. I stood in line for 45 minutes because there was only one cashier! honestly I'm never going to go back I'll go to the other side of town where they have employees who actually do their job!
Chris L February 2, 2011
Poor service
Bag prices increase to .25/bag. The only thing "green" in MalWart's bag policy is the CASH they are making off every paying customer, hawking necessary bags that cost them mere pennies for a quarter per bag. When the clerk told me of the increase, she justified it by saying that they are "better bags". Better?

Now... let's look at other complaints I have had with this company. Just a few weeks ago, I parked in the disabled spot near their auto center. I went in to purchase windshield wipers and to have them installed. They refused to sell them to me and told me to go outside and find "Fred" or some such name. I went elsewhere.

Here is another couple events that happened with one specific individual there. I arrived one morning. I took a cart outside and went inside. As I pushed the cart through the door, some old man grabbed it and began wrenching it from my grasp. He was yelling, saying I had to get a cart from INSIDE the store... not from outside the store. I informed him that he was a fascist little BLUE SHIRT, and a moron to boot.

On another occasion... same fascist old man. Same entrance. I was attempting to return something. I walked in the entrance and immediately stood in the returns line. Mr. Hitler got upset because I didn't go through him first. He attempted to wrench the item from my hands and I informed him that should he touch me, I would put him down. He backed off and stood there watching me, in case I tried stealing the defective item I already owned.

On yet another occasion as I was riding the electric cart since I cannot walk very well, the same fascist ran up and grabbed the steering handles, again yelling, as I attempted to take the cart filled with stuff to the car. Of course, WalMart does not allow electric carts out of the store, which makes NO SENSE WHATSOEVER since you likely will not leave the store empty-handed, and since it doesn't get any easier on disabled people once they pay for the items. I mean, it is still just as difficult getting the items out of the store and to the car, right? But no... now you have to stop... unload your cart... load all the items in yet another cart... and then walk across the parking lot. It is FAR too much trouble to have the "smiling" Nazi simply assist you to your car where he can then take possession of the electric cart... like Safeway and most other stores will do.

Ah, then there was the time I spent about $140 on a food sealer. When I got it home, I found that it had already been sold once. There were items missing from the box, and the unit did not work at all. I attempted to return it. For whatever reason, the clerk in the returns department was bound and determined to refuse to issue the credit. There were no replacements on the shelf. She wanted to issue a rain check. I refused to accept it. She raised her voice. I raised mine. I demanded to see a manager. The manager came over and I explained the situation. He asked the clerk why she was not crediting my card. She of course had no coherent answer. So, the manager got mad and told her to issue the credit, which she did in a very hostile fashion.

Every time I have an issue at WalMart, I buy fewer items every month. I will no longer go to their auto center. I no longer buy electrical items, even low priced items under say $200. I don't want the hassle of fighting with their return thugs. After today, I will not buy many things which need bags. I will go to Safeway for groceries.

WalMart, you sucketh... like no big box store sucketh before. One day, you might realize that you should not treat your customers the way you treat your employees.
SJRedwing February 2, 2011
Sourpuss Cashier
Just a heads-up for St. Johns Walmart customers. Avoid a cashier named Kim. Apparently, the fact Walmart has cut back on the customer surveys, and it certainly shows. We have come to dread checking out with this associate, who seems extremely angry at the world every time we have the misfortune of encountering her. Most of the other associates are pleasant and courteous. Not Kim. She seems to have this dark cloud over her head, and her grouchy attitude leaves us feeling unwelcome at this Walmart store.
ceteller February 1, 2011
Theft During Oil Change
Beware -- Take everything of value out of your car before work done in the Walmart Service Center. We took our car in for an oil change in early Jan 2011 and had our IPOD stolen out of a storage compartment between the front seats.
caligirldj February 1, 2011
Return Policy
Purchased air mattress on 1/12/2011. During the checkout my mom specifically ask what the return policy is. The cashier stated: 90 days, with original receipt and original box. On 1/31/2011 I went to return aboved mentioned item. I am told that air mattresses must be returned in 15 days and they will only exchange for another air mattress of equal or greater value. I asked where this policy was stated as it was NOT on my receipt and the cashier told me the aboved mentioned return policy. The customer service employee pointed to a sign on the back wall at the return counter. I then walked to the check out lanes to see where the return policy was printed...NOT THERE. I then walked to the area of the store where the air mattresses are...NOTHING posted there either. I then found an Assistant Manager, Robyn. I explained the situation and told her I would be happy with a store credit...she looked at my reciept and said, "Sorry that was a new cashier that gave you the wrong information." I then reminded her that nothing is posted anywhere in the store other than the return area...which I would not have seen as I did not there to make my purchase. Robyn then explained to me that they had moved the air mattresses from the sporting goods department and that they had not yet moved the return policy sign...She refused to correct the mistake of the cashier and the store for not properly notifying customers. Anyother store I have ever shopped at would have corrected this situation by allowing the customer to return the item for store credit (I have over 5 years retail experience and my sister has 15. Neither one of us has ever worked for any retail store that would not have corrected this situation to save the customer relationship and foster customer loyality).
missdani537 January 31, 2011
Walmart.com
I have never been so upset about a purchase in my life. Walmart.com not only is the worst website to buy from it is also has the worst customer service I have ever dealt with. I attempted to make a purchase on 1-30-11, was told my card couldn't be used because the address didn't match what my bank had on file. Which I verified with my bank. After 7 attempts, the 8th attempt was accepted. I received one order number. The next morning I awoke to 6 charges for $1 on my account and two charges for $170.13 which was the total price for the crib. I then contacted my bank who stated they needed a call from Walmart to state these were just auth holds to have them removed except one. So I thought simple enough, boy was I wrong. My first contact was with an Altramice in customer service who was so dry and lacked any sort of customer service skills that I am sure your customer service jobs can't have experience necessary on their posting. She told me the only thing that could be done was to escalate this to billing to send a fax to my financial institution which could take 1 to 2 business days. I asked her if my account was overdrawn due to walmart's mistake who would be responsible? Her response was... "Not Walmart." I then asked to speak to billing since a simple phone call could resolve this she said, "No we don't call to billing." At this point I will admit I was livid! I then asked to speak to a supervisor, she fumbled around for serveral minutes before transferring me where I was put on hold for 25 minutes before being hung up on. I called back to have to be put on hold again in excess of 15 minutes. When I finally was able to speak to someone it was Eugenal who I could barely understand due to her coughing into the phone. She stated her rep had done all that could be done and that was to escalate this to billing. Advised that even when a card is not accepted the fee's are still applied for 3 to 5 days. Stated it would be up to my bank to remove any fees associated with Walmart's mistake. She also kept telling me other customers also had the same issue, but oddly enough this was not going to help my situation. I have never had this type of issue in my life with ordering anything online. It is really upsetting that you do not give your employee's the tools to be able to help the customers. I felt you all needed to know this because I will be making everyone aware of this experience.
MCMLXXIV January 22, 2011
in-store service with online purchase
I recently made a purchase online, yet in the store at Walmart with a so-called employee's help. I was even instructed that I could not complete the order without the employee's assistance, which is odd because online access is available in all the locations, anyway. After I explained what I wanted, and made the purchase with my debit card. I wasn't even given a reciept only an order number that is not in my online order history at the walmart.com website it even states I have no order history at all. Now I have to travel all the way back to store that I made the purchase to have this problem resolved, and of course I want nothing to do with walmart other having my money refunded. walmart is a peice of sh*t company that owes everyone and anyone an apology that ever enters or purchases anything from these stores, their employees are incompetant, and the stores are not worth the property their built own... furthermore if my money is not refunded I will have them in court, and someone or someones will be out of a job.
poggy January 21, 2011
too much waiting to pay at registers
my family and i went shopping at wal mart on a monday night and there was a 30 min. waiting line at the register.
Smiley1 January 20, 2011
Terrible place to shop
The truth of the matter is that Walmart treats their employees like crap and they in turn take it out on the customers. They see someone who needs help and avert their eyes and run away. They are rude and resentful. I never left a Walmart without an incident. Oh like everyone else I put up with it because of the low prices and convenience, but I decided after being snapped at by the deli woman I wasn t ever going to put myself in that situation ever again. I am a very nice and patient person, I dont go looking for conflicts like some customers. And yes, I managed to get an apology out of her after I called her out on her rudeness..but at that point, an apology is simply because she is afraid she is going to lose her job, not because shes sorry...The people who think there is nowhere else where you can save the same money are wrong. I havent shopped at Walmart in over 2 years because I will not support the monster. Lowest prices are mostly a myth, everyone is competing and with a little bit of effort you can find better or comparable, and almost always better quality. Look around, there IS life after Walmart. And if you keep shopping there, you have no one to blame but yourself..so stop complaining.
Lesser January 18, 2011
extended warranty
We purchased a extended warranty from walmart for my son's computer and they are not standing up to the warranty promise. We sent the computer in to be fix for a crack in the plastic around the screen and they say that it is not covered. The warranty says they cover damages from normal wear and tear and also defects in materials and workmanship. Seems to me this would fall in one of the catagories, but they say no. Then on top of that they were not going to send the computer back to us. Not to mention the warranty also says if they can not fix it they will replace it. They have had the computer for 3 weeks now. It is time they send it back.

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