On December 07, 2007 I ordered the Celestine Prophecy from walmart.com and opted to use their site to store shipping. The order was said to arrive before Christmas Eve between the 19 and 23 of December. I thought great. I'll be flying out on the 24th and have it just in time. I called on the 19 no package so I said to the customer service rep I'd just call back on Sunday which is today surely it would be there. I called at around 9:00 am. Spoke with a representative who took my order number and phone number and said she would call me right back. An hour past with no call. I called back and ask about the movie for the second time. Same thing except the lady called me right back and asked for the order number yet again. She looked it up said she couldn't find it. I asked to speak with a manager it took over 10 min of being on hold. He took the information put me back on hold had another young lady answer the phone and give me the site to store number. I called the site to store 1 800 number where the representative asked me for the order number, placed me on hold came back to the phone a couple minutes later told me she spoke with the store here and that it indeed was at the store and had been in fact delivered on the Dec 12, 2007. THE 12 of DECEMBER, here it is the 23rd and I received no call, no email, and when I called on the 19th and even today I was told my DVD wasn't there? I called back and asked the manager why I hadn't received a call and why when I called I was told it wasn't there more than three times. He tells me to hold on comes back about 5 minutes later to tell me "Miss Richards your DVD is here". DUH! Are you kidding me? This guy is the manager? Whoa walmart has soom pretty low standards. The phone hangs up after I told him I knew the DVD was there I wanted to know why I didn't get a call or was told it was in when I called. It could have been my cell phone just lost the signal so I called back. I was on hold for 10 minutes. I got in my car went to the store and was still on hold when I got there. I walk into the store and Ricky the asst manager finally answers. I told him I was in the store and to meet me at customer service. I was on hold so long I made it to the store before anyone answered the phone to help me. WOW.

Ricky began to tell me he had no way of checking packages when they came in. He said it takes 15 days then the customer is notified. WHAT? 15 days after my package arrives then I'm notified. That's the process? I asked him and another manager what the process was when packages came in to the stores and they had no answer, they worked around the question never giving me a straight answer. Never did find out what the process was or why I didn't receive a call or email or why no one could tell me my package was in when it had been there since the 12th. The Store manager then began to tell me I was making no sense and I was lucky I got my package. ARE YOU KIDDING ME. A dvd that I paid $17.06 I was lucky to get it 10+ days after it arrived at the store. Me a Air Force Veteran who volunteered my time to defend this country with him in it and who is only a few months shy of completing a Master of Science Degree in Psychology is making no sense and is lucky to get a DVD I paid for. Wow way to go managers Blue Angel Wal-Mart in Pensacola, Florida.

I've placed three separate orders with Walmart.com online within the past 30 days. Two orders have arrived late, and I'm currently still waiting on the 3rd and FINAL order I'll ever place. It's been 16 days since I placed the order and my credit card was charged, and I've still not received this order. Walmart advertises on their site "place order site to store and receive it within 7-10 days! I've written them numerous times regarding this and have not received any satisfaction nor any discounts to make up for their tardiness! IF they can't deliver on time at the minimum they should offer a discount or some kind of refund. Numerous sites offer free shipping to your door and those arrive within 2 days! Walmart is falling behind in their customer service.

I called Walmart to inquire about a product which they did not have in stock, and was told to call a few days later when the product was available. Every time I spoke to an associate, I was put on hold for up to 10 minutes. When I complained about why I was put on hold for so long, they basically dismissed my complaint and of course put me on hold for more than 5 minutes again. I spoke to their store manager a few times, whom one was apologetic about my run around. This store needs to train their workers on their customer service skill, because they are horrible!

I paid $32.50 for a deluxe oil change and per the ticket, they checked tires, ets. My left rear tire had 20 pounds in it yet the ticket R.35??? Head lights checked, but the left passenger was out.???
This was WalMart in Huntsville, TX

My mother was recently injured in an accident that has caused her to be in a wheelchair. We went to go shopping at Walmart and discovered that they had an insufficient number of motorized handicap carts. Because of this, Walmart lost over $200 of merchandise sales from my mother and I, along with the five other people we saw as we were leaving that would not be able to find another cart available. Not to mention the others that we did not see.

Upon asking for a cart, we were told rather rudely, may I add, "You are more than welcome to wait for 2 hours until a cart becomes available." Meaning, there were only 2 carts working at the time. One was in use while the other was charging. Where were the other carts you may ask? In the shop.

Walmart is a very large corporation. By not having a sufficient number of wheelchair accessible carts, they not only lose business but also give themselves a bad name. I was treated very rudely by the workers, which in and of itself is not right. Especially when those rude workers were the greeters standing by the door.

Walmart probably lost a few thousand dollars simply because they were not fully prepared for business that day to handicap people. That may seem like a drop-in-the-bucket for such a large company, but it is going to become a ripple effect. Because my mother and I are no longer going to shop there. Nor are our friends. If Walmart does not become more prepared to handle customers such as my Mother, they are going to continue to lose business.

All it will take is to buy a few more rolling carts, and Walmart will have much happier and satisified customers.