I ordered a movie from the WBshop.com website on 12/2/10 called "Christmas Mail." My order # was 7427658. My credit card was charged $16.41 for the download purchase. The site listed a specific software needed to be downloaded, which I did so as instructed. Normally a cautious person about what I download, I should have known better, but I thought Warner Brothers would be a trusted name. Well, turns out what I downloaded from their website was a virus. It gave my brand new computer 55 strands of virus! I know this because I brought my computer to the Geek Squad @ Best Buy the next day and they told me this is how many virus' they found. The computer was brand new and working perfect prior to this transaction so I know for certain this website caused it. I immediately tried to notify their customer service via the website. I never received a credit or a follow up from them and have e-mailed them multiple times. I tried to call their customer service number and a woman answered. It sounded like I called someone in their personal house. She seemed like she answered by accident and said they did not have a virus issue before and told me she needed to put me on hold. As soon as she did the call hung up on me. I tried to call back and it went straight to a message center. This raised some serious red flags for me. I believe that this entire website may be a scam. It seems a bit too fishy to me and I can see by doing some research online, that others have had the same issue.

The consequences of the virus is that I was without a computer for more than 2 weeks which caused my business a revenue loss. It cost me $200.00 to repair my website and to remove all the virus and spyware that this website caused. I also never even saw the movie that I was charged for and that cost me $16.41. So overall I have lost $2216.41 in revenue from trying to use this website. I would not like to see anyone go through the same ordeal especially near the holidays which is why I took the time to write this. This website is no good.

I ordered in-stock items from wbshop Feb 9. Two-day air shipping. As of 2/26/2010, the items have still not shipped. Customer service says "we're working hard to catch up" and has no other information.

My credit card was charged on 2/9/10 for the full amount.