Webroot did not work. My computer is completely gone. Had to buy a new one. And now I recieve a message that you will be deducting money from my bank accout for renewal. For a computer that I can't even pull any information off. I try to contact a person. Which does not happen. Phone tells me to go to computer. Then I have to write my complaint. I do not want my credit card use again. I tried to cancel this when my computer died. The computer is requesting a 16 digit number. Great! All I get off my computer is a black screen. Please email a response. [email protected]. DO NOT Charge my banking account with a renewal. Leanna Smith