On 4th November, 2007, I placed and order for a Cheers DVD collection seasons 1 -11. I contacted the company to find out if I would received my order by christmas and they told me that the order had been sent on the 4th December. I had paid for the order when I ordered it and the payment showed up on my credit card statement on the 29th November, 2007. I was given an order number and told that I could track my order via www.canadapost.ca with tracking number EE112291201CA but when I tried to track my order, canadapost did not have this number in their system. I don't know how else to get a refund and it is fast becoming apparent that I have been scammed out of $254.13au. When I contacted them again asking why I had been given a bogus tracking number the customer service rep emailed me to say that she would pass on my tracking number to her supervisor. I still haven't heard back.