My fault: loaded Antivirus on (3) personal computers in my home. After running this way for over a year, Webroot decides to revoke my subscription/keycode so I can no longer receive virus definitio updates. Spoke to Paul in customer support (after waiting 38 minutes on hold), and I asked to be re-activated on (1) computer, and he transfered me to Sales, who reissued a new keycode with remaining 270 day license.

Their fault: Most software companies allow multiple computer distribution for "personal use" licenses. Webroot should not have revoked my keycode without sending an email wrning of the multiple license occurance. Waiting 38 minutes for support is too long.