Webwatcher Software and service is not reliable and unstable with the Norton A/V products. Have had three occasions when it ceased recording and uninstalled. It even disable ability to access internet entirely after we purposely uninstalled the software from one computer. After spending hours of wasted time with technical help, Webwatcher didn't solve the software glitch. They offered an updated version that supposedly "does work" with Norton which they want to charge an extra $67 for. The old Bait and Switch. The product is a waste of money and the company doesn't stand behind it.