This company promoted a free 14 day trial for $4.95 shipping and handeling. I ordered the trial product, on 7/05/09. Today 7/17/09 is day #12. I have not received the free trial and I come to find that a charge of 139.97 has been charged to my account on 7/15/09 from XM Labs. Their phone number is 800-440-4397, I have called the last 3 day with no response. They said a representative would return my call, and they have not returned my call. Also when I emailed, there is no response my e-mail cannot not be delivered.