I signed up for the 3 month program on line. I really didn't like it. I GAINED weight! But that isn't my complaint. I "got what I paid for". but then Weight Watchers charged me to renew when I didn't ask for it. Yes, I know it was in small print when I signed up, but they gave no option to sign up WITHOUT the automatic renewal. So it's like I'm forced to get nothing at all or the 3 months with auto renewal. When I noticed the renewal charge on my bank statement, I called immediately. It was really difficult to find a number or email to contact them. They all centered on how to SIGN up but not on billing disputes. Anyway, when I called, they refused to give my money back. I can't believe it. even sleazy companies would reimburse for these auto renewal "scams" but WW would NOT!!!