1/18/08 ordered trips, there were hidden fees galore. Went to station 2/7/08 for refund.had to fill out form. No one at desk dealt with refunds. When returned by us mail, 2/29/08, i got gift certificates for future trips, had to mail in for refund. By now $20 had been deducted from the original amount. 3/14//08 i received letter that i was getting refund week of 4/7/08 but they had the wrong credit card #, i went on line to email station and goggle showed no such address as [email protected].