we went to MO for a vacation and we ended up at the Welk Resort for a timeshare conference meeting and was repeatly nagged about buying and so we did signed, but when we got home we noticed we had 5 days to cancel so we did by phone, by email and sent certified letter and we retreived a email from Welk Resort acknowledging the cancellation and returning or refund, that was in July 2010 and here it is the middle of Sept 2010 and still no refund, contacted the BBB in both states MO and CA which the company is located and we received notication from the BBB in Ca and they was told the same thing that Welk Resort is refunding or money, we let them know at the BBB that that's the same thing they kept telling us and we denied their reply, 2 weeks later the BBB sends us a letter saying this matter is closed claim is unresovled What? This should not be closed until it is settled what is that all about, someone geased the others hand or something, i feel this is unfair to us and we want this company to understand you cannot do this to others. HELP !