I had water damage 7/4/2009. The repair was completed Sept 1. I sent all the information that they needed, and am still having to resend information, talking to multiple people, they won't call me back, and each one takes a cursory look at the material and tells me I need to send something else before they will release the funds. (which has already been sent, and prior employees have told me it was in the file!) I have sent them the insurance checks, they are holding onto the money, and I think getting free use of it, postponing paying the repair company as long as they can.
DO NOT USE THIS COMPANY FOR ANYTHING!