I called September 23rd 2008 to cancel my account with Chaz Dean "Wen Hair Care" products. I spoke with Mark. He said I would not be charged any further & even gave me a RMA number to return the unwanted product. Since that date I have been charged twice for the monthly fee of $29.95. I tried again to call them today to cancel my orders AGAIN, but the phone rings once then goes to busy. I have had to put a stop pay at my bank for this charge. Beware of this company!