I have had a similar experience to the below commentary. Please please please do NOT purchase this product. Aside from simply being an inferior hair care system, this company will refuse to stand by its 60-day refund guarantee. I contacted the company to cancel my account and have returned the unopened package but continue to get billed! I didn't even request to be refunded for the partially used first shipment despite it making my hair look awful! Please do not let a similar experience happen to you. DO NOT PURCHASE FROM CHAZ DEAN - YOU WILL LOSE YOUR MONEY. If you still want to try the product (but I promise, you will regret it) - buy it from Amazon - don't sign up for the repeat shipment.