I HAVE BEEN A WEN CUSTOMER FOR OVER 2 YEARS AND I LOVE THE PRODUCT. HOWEVER, GUNTHY RENKER IS THE COMPANY MARKETING "SETS" OF THE PRODUCT AND THEIR CUSTOMER SERVICE IS EXTREMELY POOR! IF I DIDN'T LOVE THE PRODUCT SO MUCH, I WOULD CANCEL FOREVER! FOR EXAMPLE, I NEEDED MY REGULAR AUTO SHIP TO SHIP TWO WEEKS EARLY. I CALLED AHEAD OF TIME AND WAS TOLD IT WOULD BE DONE RIGHT AWAY. WHEN IT DIDN'T COME, I CALLED AGAIN AND WAS PLACATED AND TOLD THEY WOULD SHIP IMMEDIATELY. THAT STILL HASN'T BEEN DONE, SO I CALLED TODAY AND WAS TOLD THAT ANY CHANGE TOOK 3 DAYS AND EACH TIME WOULD GIVE ME A DUPLICATE SHIPMENT. AND IT IS THE "WAY OUR SYSTEM IS SET UP"! THEY DON'T CARE ABOUT THEIR CUSTOMERS AND THEY DO NOT WORK WITH YOU NOR DO THEY CARE ABOUT KEEPING YOUR BUSINESS. I AM LOOKING IN TO DEALING WITH CHAZ DEAN DIRECT! HIS PRODUCT IS TERRIFIC IF YOU USE IT THE CORRECT WAY. I LOVE THE PRODUCT, HATE THE MARKETING COMPANY!