Western Union
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Category: Business & Finances
Contact Information
United States
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Western Union Reviews
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Garrett
April 19, 2010
Scam
After multiple attempts at picking up the funds, Western Union was unable to complete the transaction. The recipient was at first told, "You need the Control Number." despite all Western Union signage indicating that it was only required for larger orders." The second time they could not "find" the funds when the control number was provided. Subsequent discussions with Western Union revealed that they had "locked" the transaction so that it couldn't be picked up. After a third unsuccessful attempt at pickup (which was because Western Union actually didn't "unlock" the funds until 2 weeks after they said they would), I said I am no longer interested in the service and I want them to mail me a check, which they said would arrive in 7-10 days. When no check had arrived within 3 weeks I called again, and they immediately said, "The transfer is available for pickup at its original location." to which I replied, "I was told a check would be mailed to me?" They then indicated their was no such record. I asked them to look at the history of the transaction, and the operator replied, "There is no history associated with this transaction." at which I expressed shock, "You have no record of the fact that I've called you three times about this transaction, nor the fact that someone told me a check would be sent?" I then asked to speak to the operators supervisor (I was put on hold, and refused the opportunity to speak to the supervisor). I dealt with operator 668 named Victor "We are not required to provide our last names." and he refused to provide his supervisor's name, but provided her number as 691. I then asked him what time is shift ended, because I would be calling back once his shift ended, and every day until my check arrives to check on the status. He said, "in that event please tell the operator that it is listed under 'Offline Requests'" and said that my "Reference Number" was the original Control Number. I will not be surprised if I call back tomorrow and am told, "We have no record of prior conversations related to this transaction."
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neilly
March 27, 2010
money stolen
hi I would like make report about mr william j brown he use name as travisa travel agency [email protected] he give me this name kelly Dan, also he ask me to send him $1000.00 cash i send this to him on 25--march-2010 also the western union said that mr kelly dan pick up the money on yesterday at 9:00am this the #he used to call 2348056114900 and he 2347093079513 please mr saunders asap #2423647950 or 2424347738 through email [email protected]
THIS IS THE PICTURE OF MR BROWN |
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onubad
March 11, 2010
Money sent to Pakistan, not Dkaka!!!
800 euros sent from Italy to Dhaka 1 mo9ntgh ago, ended up in Pakistan!!! No way to get it here in Dhaka, despite passport details etc etc.
Have others been cheated by Western Union like this?
800 euros in Bangladesh or Pakistan is 3 years' salary somebody in Karachi is probably enjoying at my expense. Even the Operations specialist in Dhaka, Mr Akhter Salim Fahmi - a real gentleman, helpful, charming and speaking excellent English - cannot help.
He's far too good for the likes of Western Union and the dirty tricks it quite clearly engages in - at great expense to consumers.
After years of using MoneyGram I never had any problems. This first experience with Western Union will be my last!!!
Do we have any redress? I imagine they decline all liability somewhere. Robbers and scammers have to be clever...
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trod2001
March 8, 2010
They tried to keep my money!
I tried to send money to a friends bank account online. I had to register with WU, after registering I triede to send the money and got a message that I had to call in and confirm some information. When I called in, my transfer request was refused because my phone did'nt match the records they were checking against. When I questioned what records, they appoligized and said thats all we can tell you.
Later in the day I went online to check my bank account and found the money had been withdrawn for the money transfer. When I called WU about it they said the money was withdrawn before they decide to approve/dissapprove so they know the money is available, and "I" would have to contact my bank to have them contact WU to have the money put back in my account. I WENT SPASSSSS...
Not only were they telling me it was my responsiblilty to get the money back, but they never even let me know they took it.
Had I not checked my account they would still have my money...
I threw such a fit, that a supervisor from WU called my bank and had the money returned. When questioned about there practices of doing business this way, they said oh well, thats our policy...
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Peter Werner Jr.
March 8, 2010
scam
Dear Sirs:
Here is another scam that these clowns should be caught and prosecuted. Who knows how many people have fallen for this already.
Thank You
Sincerely: Peter Werner
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Beverley Reid
March 7, 2010
Bad service
Sometimes late last year a girlfriend of mine sent me 150 us dollars from the states and when i went to retrieve the money i was told that i could not get the money as they would have to call it in. This was done but the money was not given and so my girlfriend had was to call the branch over in Tampa to find out what was the matter. She requested my Id information which she provides and a day after the money was released.
I have been collecting money coming in from Canada as this is where most of my family members lived and never really had a problem. However, on the 27 of February i visited the Family care Pharmacy of the Western Union in Lucea, Hanover, Jamaica to collect money sent to me by my cousin who was in North Corolina but upon putting in my request i was told that they would have to call in such. the next thing i know is that i was asked questions such as why did the person sent me the money? and what was i going to use the money to do? I was very upset and annoyed but because i did not want to be rude and knowing that i am a professional person i stayed calm and shared the information. on March 6, 2010, i again went back to the same branch of Western Union to collect 11, 794 dollars which was sent to me by my aunt living in Canada to take care of business on her behalf. I stood in the line and watch as people were being embarressed in the very same manner that i had once faced and watched as people cursed and walk away leaving what they came to collect. It was now my time and also time for another nightmare. I was told that they would have to call it in so i said to the young lady it is coming from Canada not America but this did not stoped her. I made it clear that if they are going to ask what i am going to use the money to do then they could just return my Id's and i would be happy to ask the person to retrive their money. I was later told that i would have to wait 5 - 10 minutes for them to call my aunt in Canada to find out what the money was for. I am a mature individual and not a child who has a lot of time to waste so i took my identifications with pleasure and walked out.
Now i think that if decent Jamaican people are not to use Western Union then they need to let us know because the scammers are going in and they get their money without any embarrassment because they can pay off the agents the owners and those who are in management but because our money cannot do that then we have to be suffering. why also dont the perseons who are doing the collection in the other countries why dont they find out before the money is been sent to Jamaica why is it that they are sending it and not wait until it gets here for them to be embarrassing decent people.
I am very digust with the performance of Western Union and think that i deserve some ap0logy for the many inconveince that they have caused me. I look forward for a prompt response.
I am Beverley Reid and my email address is [email protected] |
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angelalagitana
March 2, 2010
paid less than the currency exchage rate
This is the third time I received money from the US, sent to me through Western Union to this particular agency in Rio de Janeiro, Brazil. However, this time they paid me an exchange rate much less than that of today's posted exchange rate for USD to Brazilian Real. The typical rate is 1.82 real to the US dollar. I only received 1.75, but left because the woman working there seems violent and might have a weapon. I then went to another Western Union up the Avenida Nossa Senhora de Copacabana and they would have paid me a total of 180 reales, but Renova Cambio Exchange only paid me 175 reales for the $100 UDS that was sent to me. The first time I had gone to this agency, this one woman working there, cussed me out on Portuguese about discrepancy regarding my two last names and the fact that the money was sent to me with only one last name; and when I had the person sending the money re-send it and pay an additional fee to change my name to have the two lasst names, this rude woman, Jaquelinha, gave me the middle finger behind the glass window, and made me wait about an hour to get my money. I think Western Union should know their employee Jaquelinha, at Renova Cambio Exchange (Av. Nsa. Sra. de Copacabana, 187-loja D) is stealing from customers and also acting in an unsuitable, strange manner.
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Kuldip Wirk
February 12, 2010
Did not make my transfer, and never returned me back my full amount
I submitted S14K for transfer to my Deutche Bank account in India.
Western Union was unable to make this transfer. Apparently they had not heard about Deuche Bank.
1. They could not locate this bank
2. Never informed me of this delay - till I contacted them 3 days later
3. Asked me for a lot of irellevent information - which I supplied. I sent them detailed transfer instructions that my Bank sent me (Which are used by the whole world for remitting funds)
4. They still did not make the transfer.
5. I eventually asked them to transfer back the funds to me - So I could use another means to remit my money.
6. They took 2 more days to transfer my funds back.
7. WESTERN UNION HELD BACK $160 of my money - IN FEES FOR SERVICE THEY DID NOT PROVIDE.
8. I complained to the customer service - They did not want to respond, deal with this problem, very uncommunicative, Told me to take a hike !!!
I NEVER PROPOSE TO USE WESTERN UNION AGAIN .. HOPE THIS MESSAGE REACHES OUT TO ALL WHO ARE CONTEMPLATING WESTERN UNION FOR MONEY TRANSFERS.
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western_divider
February 1, 2010
Declined money transfe - ridiculous reason
I tried to transfer some money online to a family member overseas. I've done this 5-6 times in the past 24 months without any problem. Sometimes I would have to make an extra call to confirm it. Understandable.
This time it was different though. The operator requests to call me back. Okay. But there's a problem she says. My number IS NOT LISTED IN THE YELLOW PAGES UNDER MY NAME!!! Whaaaat?! It's a cell phone... "well if it's not listed we cannot do anything". I asked for a supervisor, was put on hold for a few minutes and then they just hung up. Goodbye to a lot of US business. I wasted an hour with your deceptive practices.
I'm done doing business with these crooks. I've looked around and found some pretty solid competition. We'll see how good they are.
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Rid86
January 28, 2010
Unauthorized mastercard
I received a debit Mastercard from Western Union - which I did not authorized issued by Metabank.
How could they do this without getting my permission?
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