With an LCD tv in warrnty, First Westinghouse tried everything to get out of sending me the return auth instructions, from" we did not receive your e-mail to " we didnt get ypur fax" for 2 weeks I tried to get a return auth. Then, I faxed one after another until the supervisor called me and said it had been received. Next I went to the Ups store and purchased a box and packing supplies on their reccommendation, packed the Tv and sent it. Westing house called 4 days after they received it to tell me it was damaged ! and they would not fix it. I did not pack it correctly, but they could not tell me what " correctly " was. They tried and succeeded not to fix my TV.