We get charges on our Visa but our card seems to have changed since our original subscription. The number does not seem to be accurate. I am now looking at "Order Date: 03/14/2006. My username then was oldredbird which is OK. The email address then was: "[email protected]" which was changed long ago. Every time I try to get started I give up because my new email address is "not recognized". Of course not it is NEW. I have a new credit card no. also but I think I saw a charge not too long ago on the new card. How do I get things working or disconnected... one or the other. I plan to try again today.