I WENT TO CONN'S TO BUY THE BEST WASHER THEY HAD IN THE STORE, WE PAID $ 1300 DOLLERS FOR BOTH WASHER AND A DRYER . FROM THE FIRST DAY WE GOT THESE THING WE HAVE HADE TO GET SOME ONE OUT TO WORK ON THE WASHER IT HAS NOT WORK RIGHT YET. WE HAVE ASK FOR A NEW ONE THEY WOULD NOT DO IT. I HAVE A DISABLE CHILD AT HOME THAT'S IN A COMA LIKE STATE THIS WASHER IS NEEDED EVERY DAY TO KEEP HIS THING CLEAN. I HAVE ASK CONN'S OVER AND OVER FOR A REPLACEMENT WASHER NO ONE SEEMS TO CARE ABOUT OUR NEEDS OR OUR FEELING. WE USE ALL THE MONEY WE HAD ON THESE THING TO GET SOME TRASH WEEN WE WERE TOLD IT'S THE BEST. THE ONLY BEST I'VE SEEN IS THE BEST REPLACEMENT PART USER NOT HAPPY AT ALL CALLING THE STORE TO ONLY GET THE RUN AROUND EVERY TIME. ILL NEVER SHOP AT CONN'S AGAIN MY GOD BLESS