<My Duet Experience>
2007 - X-Mas..I bought a Duet washer and dryer for around $1, 950 less rebates...2008 - The washer motor died and it was replaced under warranty...2009 - A good year because nothing broke...2010 - The Dryer's inlet thermister and heater went out. I fixed it and they paid 1/2 of parts...2011 - It's April and the Dry...er's control electronics went out. The dryer is currently dead.
I emailed and called in on 4/18 and 4/20 for help again - No reply. Third call and 15 min later...Keanna answered...I told her my history of issues...I asked for Whirlpool to pay to fix my dryer this time...I was assured they could not do anything to help me...I asked for a supervisor...Lisa comes on and assures me they could do nothing to help and that there was nobody else I could speak to. Whatever happened to quality and standing behind your product? I thought I was paying for it when I bought these. Whirlpool, make this right. I'll post the results of how you handle this.