I bought a 6.5 KG Front Load Washing which is whirlpool Sensation Elite. Absolutely name does not replicate the functionality of the machine. I have spent Rs. 22000 on Jan 2007, within a month the machine has programming fault and display a door lock error after the pre-wash. Inspite of repeated complaints the technician could not solve the problem. I just managed to everytime reprogram it after pre-wash... wash... rinsing I used to do with hands and then program it for spinning. Then finally I got a replacement in the month of Nov 2007. The new machine had more problems... Door Lock Error, Loud Noise while spinning and my course of action for getting another machine started. This seems to be a never ending story. Later in the month of July 2008 I got a replacement of an upgraded version of the same machine Named PROFESSIONAL 6.5 Kg. Its just the model name change but the problems are still the same. On the day of installation itself the door was not fitting and digital display was throwing door lock error. So beware not to buy any product of Whirlpool and after sales service is least expected.