I have tried to e-mail the company at lease 3 times and now I am writing to you to complain. I ordered (free trial offer) only having to pay the S&H myself for teeth whitening gel.. I returned the product unopened/unused paying for the S&H once again, along with a hand written note . Due to the fact that my health has taken a priority at this time. I no longer felt that white teeth was that important. I also stated that I no longer wanted any products sent to me and no deductions from my bank acct. (As of 2 days ago there was money deducted from my bank account.) After this issue is resolved I want nothing else to do with this Company! M. Jackson [email protected]