we purchased a new laptop and and it locked up and we couldn't purchase any other security backup but yours. Now after commintting to you for lifetime security we have a bunch of viruses and don't know how to comminicate with you. you have obviously scammed us and probably many other users. How can you live with yourself? You will be caught! You suck if you don't resopond with a customer service phone number so we can speak in person! Roxanne