My mother set up service for my sister-in-law so she could have access to internet for her job. Well they are now moving to another state. I called on behalf of my mother who is 78 years old to cancel service or to put the account on hold. They informed me that they could not cancel the account nor could they put it on hold. They said that we would have to continue to pay the monthly fee until the end of an 18 month agreement that no one remembers being mentioned. When I told them I would not pay the penalty ($350.00) they reminded me that they have my mother's credit card info. Does this sound like extortion to you? Their customer service department is really bad. If you call be prepared to be hung up on at least once. I wish I had research a bit more about this company. This has taught us a lesson. From now on I will research a company before making a commitment.