We live in a rural area in OK and like many others, Windstream has a monopoly in out small town, . It seems like because this is a poor socioeconomic area they feel that we are not important enough to deserve the same services that others recieve. We have lived in the country for almost 5 yrs now and have been working since we moved here to get DSL in our home. There is DSL within 2 1/2 miles of my house but because it will cost them too much money, they will not bring it out any furher. We were told 5 yrs ago to go around the community and get a petition started and that might help the cause. My husband spent a week going door to door all over our community. We paid for the gas that it took to drive all over creation gathering signatures. My husband was bitten by dogs, twice, but we did obtain 125 signatures. As of today, 4 yrs later, no one can tell us what happened to the petition. It was never recieved by the powers that be. I work from home and my job is 8 hours a day on a computer. I have to drive 10 miles to my sons house every day to work because I cant get DSL in my home and the horrible dial-up internet will not allow me to do my job. We call at least 1 time a month to remind them that we are still waiting for our DSL, and even though they tell us they have reieved government stimulous monies to bring high speed internet into rural areas, they cannot tell us when the issue will be resolved. I really hate this company and if there was any other choice we would cancel everything Windstream!!!

Winsdtream has to be the worst customer service company ever... you have to call them multiple times...keep getting transfered to the wrong department or in to the black hole, only to have to hang up and call back to be put on hold for 20 min, then trandfered to steady busy... and when you get to the right person... good luck...

Windstream communications has been double billing my two companies for over 3 years and we did not see that they had been charging for both places on both bills. Now they claim that we had to dispute the bills within 30 days and will no offer any restitution. It took 4 months of calling managers for them to finally say they would not do anything. AT&T was bad but not like these thieves.

My spouse and I built a new house last fall, we wanted telephone and wi fi services so we tried what was the local carrier. Come to find out that they were bought out by Windstream . We were promised that it was going to be hooked up 3 times!!! I took 2 afternoons off from work on the days that they called when they said they were going to be there and they never showed up!!! The 3rd time was the day windstream set up and never called or showed up!!! I now recieve statements that I owe for the services! I have talked to customer service reps and they were supposed to be taken care of and free service was also promised for 3 months!!! It gets better, I just recieved my notice for diconnection today!! I want to know what they will disconnect, since I have never had service EVER!!! Tommorrow I am going to tell them to stick their, what they call services, up their you know what!!! I would advise to never do business with this company ever!!!

on 4/8/2011 i contacted windstream for phone/int. bundle.explained in detail to agent that i was on a fixed income and wanted an accurate price quote up front. after explaing in detail and actually givng me what my cost would be for 1st 2nd and 3rd month, i asked the windstream agent if this was with all taxes etc inc. as i didnt want any hidden costs, she replied again your bill will be xxfor 1st month xx2nd month xx3rdmonth are you agreeing to that? i said yes.was told modem would arrive via ups was given setup date of 4/12 told could install self. modem arrives 4/12.tried to install no service, windstream call#1- ma'am its showing you have service try it again and call back if it doesnt wwork call#2 well its showing on our end you must be doing something wrong can connect to tech- then they disconnected me. call#3 you just hung up on me can you help me?ma'am someone needs to come to your house they will be there before 5 oclock dont know why you were told its on.call #4 its 5 oclock and no-one has shown up well ma'am we cant send anyone out till tomorrow whats the problem?i was supposed to have internet today so far been told its on, it will be on, someone will be to house by 5 still no int. whats going on? click hung up on again.call#5 this is the second time iv'e been hung up on today where is my internet? ma'am there is nothing we can do till tomorrow, would you like to speak with a tech, yes, click.call #6 made by irate husband-you need to stop hanging up on my wife and explain what is going on-he actually got sympathetic rep who stated some one should have been to house, some kind of mix up transferred him to tech who also apologized said he would make sure we were installers first stop in a.m.faith temporarily restored.a.m arrives inst.shows up 8:30 says windstream knew someone had to come to the house and not sure why all the run around, int and phone turned on all is well...till first bill arrives.of course its not what i was quoted.call#7-i'd like you to explain my bill- whats the problem? its not what i was quoted.well ma'am(by now i've come to hate that word) that is what it is can i connect you to someone to pay your bill? no you dont understand i was very explicit when i contacted you that i was on a fixed income and was quoted price for first three months, i want the price i agreed to. well ma'am this is what your bill is this is what you need to pay i dont know what you're asking for. i'm asking for quote you gave me.ma'am dont know why you or if you were given that quote but you need to pay what the bill says.explained again quotes given for first three months and asked what my next months bill would be. again much more than quote. explained again on fixed income and would never have agreed to service at that price.was told same reply AGAIN.i then asked if when people call for service if you give out any quote you want then charge them what you feel like. reply was ma'am we have no record of that transaction or if or why you were quoted that but you need to pay amount on bill.now i am a liar.so here i am with a bill i cant pay dealing with a company i now consider fraudulent. i will cancel my service and report them to any one who will listen. i left my previous provider after year and a half because they changed hands and int became unstable. always paid my bill and left on good terms.