WindStream
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Category: Services
Contact Information
United States
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WindStream Reviews
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March 14, 2008
Lousy service!
I am so upset with windstream right now. On my windstream home page for emails i had a folder called STUFF. Tonight around 7:24 pm i am typing a response to an email i had in my stuff folder. Well guess what, all at once mt email that i was working on disappears a message comes across about something not being right then zip it is gone also. So I'm thing that if it went to lala land it might turn up in my trash folder. Nope not there. So i look back in my STUFF folder yeppp you guessed it all my saved stuff is gone i look back to the trash folder nope not there. Called da tech rep what a clueless answer i get from them "its not suppose to happen we don't know where it went and we can not get it back." duhhh what happen to my stuff, all my info, pic's gone, - amm i hate windstream right now. Its stuff i can not get back.
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March 3, 2008
Bad service!
Since Windstream has taken over CTC I have had nothing but problems. Today when I tried to connect to get my e-mail I get a message to say my user name or password is incorrect. I called customer service who wasted my time for almost an hour, then told me to reinstall Thunderbird. Then I discovered that if I send mail to my account from another it gets returned with the message Invalid Recipient. So they messed up my account and their incompetent customer service individual could not even detect this. Windstream sucks big time.
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February 1, 2008
Scam and cheating!
I recently called and asked for a quote for a highly advertised Windstream Communications Bundle Package. We could not believe the price and my husband and I jumped thinking we have just made a steal of a deal. Once installation began though, things didn't look so rosy. We didn't have the channels in the dish network part of the package that we were promised. When I called to bring this to their attention I was shocked that they then told me these agreed upon channels would now be more. I also was told that most everything promised to me had been misquoted. If you are thinking of getting a bundle package please take the time to read my article.
Windstream Bundle Packages: Buyer Beware About the Quote You Receive and Hidden Fees : Written by Layla Lair
http://www.associatedcontent.com/article/559809/windstream_bundle_packages_buyer_beware.html
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January 15, 2008
Known issues with dsl installation disk!
DSL is new to our area and I was mailed a modem and installation CD. After installing the CD my computer would not boot up and I discovered there were issues with the installation of the CD. I e-mailed Windstream and they acknowledged the CD is not compatible with IE7 or Vista but no where in there documentation is there a warning for an alternate method of installation. I nearly had to do a system recovery but was able to finally figure out problem and correct but it took me 2 entire days. This is unacceptable to me.
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December 19, 2007
Horrible customer service!
Windstream has dominated the area so that they are the only service provider other they Time Warner Cable to provide phone and internet service. Competition is also good. The consumer needs to be able to choose the best service provider and not be stuck! First Jannell Jackson is the absolute worst sells person I have ever met. She has no clue to what she is selling nor has an idea why to meet the needs of the customer. She continues to receive huge bonuses, trips and sales person of the year only because she is the ONLY person who sells equipment for the commercial division for Windstream. She sucks!!! The fact that the people above her are clueless to the fact she has no idea as to what she is doing makes a statement by its self.
Second, customer service and accounts payable department are horrible. Over the last several months we have been over charged for our service by about $1,500.00 and even though we have tried numerous times to resolve the issue, we continue to receive bills with the same fees and no resolution. To top that, Windstream has now cut off service for our business fax line. Nice!!!
I though Windstream was governed by the utilities commission. That is my next step to take action against this company. Someone needs to step in a shut this company down.
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October 10, 2007
No service
My friend signed up for windstream Sept.5th and has had no service. She need help. She cannot get on Internet. She is still being Billed.
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September 4, 2007
Charges for no service
My telephone service was disconnected May 16 2007, and my internet disconnected June 19. I was billed for telephone service for 2 months after my service was disconnected and internet for a month after it was disconnected.
I called their customer service and they insisted I give them a debit card number to "make it right" or they would turn me over to collections.
When I pointed out, that according to the customer service reps OWN records that he pulled up, I got no service and was over charged by almost 200 dollars, he argued with me and said I OWED them and would pay, or be turned over to collections.
I kept my bills that show I was charged after disconnect. And then, after they charged me that extra month internet, they also charged me a 100 dollar modem fee because I didn't keep internet for a year. Well, they charged me for a year of internet service, so why the fee for not having it a year?...why do they get to have it both ways?
Consumers have NO rights with companies like this and it is not fair.
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June 6, 2007
Super slow DSL
Windstream continues to service me with very slow dsl. Sure, I have inquired about this problem. You get a "cookie-cutter" response from some so called "technical support". My neighbor suffering from the same problem, has not only repeatedly contacted Windstream but has sent a letter to executives. Windstream response to the problem is that "we are working on it". Of course, there is still no results. It is amazing that my dsl is actually slower that the dial-up that had before.
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March 21, 2007
E-mail rejections which are invalid
Since windstream bought valor (our previous provider), e-mail service has been on a steady decline. Beginning in Sept. 06, my messages to one recipient started to be blocked every so often. Beginning in February, all messages were blocked. After many calls to windstream techs, all I got was that some spammer was using their ISP, that it had to go to Australia (?!) to be fixed, blah, blah, blah. I was persistent, and earlier this month, March, a tech actually suggested that I open a g-mail account. Why should I have to change my e-mail address, inform my recipients, change all my e-bay, business passwords because THEY cannot provide a service? I have contacted the Consumer Protection Agency and have filled out a complaint. If this doesn't do it, I'm not stopping there.
I AM creative, and I WILL receive the service I pay for.
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December 20, 2006
Phone company charges fee for no service!
If there's one area where telecom companies are far more innovative than any other industry, it's in their remarkable creativity in coming up with new fees to charge their customers. One reader thinks he may have discovered the very epitome of this with his local phone company, Windstream, when he tried to cancel his long distance service.
"Somehow I knew it would have to come to this -- Windstream has figured out how to charge you for no service. I tried to cancel my long distance service yesterday -- we have cell phones and haven't made a long distance call on a land line for at least a year, so why pay $4.50 per month?"
"When I cancelled it, the Windstream rep says that I really haven't turned off long distance. If someone visits and makes a long distance call, since I'm not covered by a plan, that carrier can charge 'whatever they want.' That's kind of scary, but I explained that she'd misunderstood -- I want to turn off long distance. Windstream says that they can do that, but they'll have to charge me $2 per month to NOT have any long distance."
"And don't get me started on the 70 cents per month fee because I'm using touch tone phones instead of rotary phones. But they tell me that their service protection plan includes replacement of phones if they go bad. Maybe I'll report one that's dead and ask for a rotary replacement since I'm tired of that fee. I was curious and didn't find anyone on Google that still sells rotary phones for under $100, so I wonder what Windstream would do."
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