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ashleylove
February 18, 2011
porting website
i work at a telecom company with customers wanting to port their numbers from windstream. you should see their scam website . they have it set up you usually will get rejected for anything and everything. we have our legal group gathering data and working the the public utility com to show how awful the website is. no joke. hopefully they will be forced to release numbers legally in a timely manner in the near future my friends.
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Terry Rasmussen
February 16, 2011
No customer service
Have had nothing but problems with slow DSL speeds on a single dedicated line we had installed to use as a work from home line. Called the 800 number again for service and told that my repair slot time was between 9 am to 7 pm. There goes about the 4th day waiting on them to come and repair. Called the local office this morning and of course you have to leave a voicemail and wait for a return call. It is now 9 hours later and still waiting. This company is the worst. I stopped at the office one day and the lady couldn't even hardly speak to me as she was visiting with one of her friends that had stopped by. They are terrible but must have paid someone a lot of money in the state house or they would be gone.
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llsheets
October 30, 2010
modem rebate
I do not have printer. How or where do I get the rebate form for the modem $50.00 rebate for my mothers and my internet hookup. I only have the one PC.
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Windstream Customer
October 23, 2010
Cancelled service and STILL charged!
Watch out for Windstream! I ordered Windstream internet bundled with
Dish network. First they put in the Internet service with the wireless router. It was slow even at 6mbs. They could not find a place to mount their satellite at my residence. Since the Internet sucked and I could not get the satellite, I canceled the whole thing. They sent be a mailing label to return the Wireless Router and we confirmed there would be no charge.
Two weeks later i get a bill for $302.28! I called and asked WTF? They
didn't bother to check that they had already received the router, which they were billing me for. THEN they said I owed for the Internet service that I never canceled!B.S.!!! If I sent back the router, which they sent me a mailing label for, why do they think I still have internet service ! In the end, I was charged installation and 2 weeks of internet service. I owe $83.00.
I'm now back with Time Warner. Why I left I'll never know.
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merry keating
October 20, 2010
charging for NO service
Have had NO service in the past month, but only from 6pm til 8am... Hmmm. By some miracle, there is service from 8am EST til 6 pm if you keep re_setting your connection
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MJinKy
October 18, 2010
Lousy Service
Windstream has got to be the worst telecommunications company in the entire world! The aquired my provider 6 months ago, and have now had three extensive outages since, no problems prior to Windstream taking over.
What makes it worse is they seem to have some pretty inept people working for them. Never underestimate how bad the lowest paid staff can perform. What a comedy of errors.
We will be switching our service from this vendor ASAP!
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Almondine
October 11, 2010
Poor Customer Service and Rip-Off
Recently, my WindStream modem stopped working and a serviceman came out to repair it. This was the same serviceman who originally installed it. After checking the modem, he told me that this particular modem was an old model and he described it as 'junk.' He was very friendly and helpful, and installed the new modem quickly. This newer model worked fine and I had no problems with it.
Later on I noticed that my bill was much higher than it should have been. I wondered what was going on, so I called WindStream and asked a representative. He explained that I was being charged $50 for the new modem. I told him that I was never informed that I would be charged, neither by WindStream nor the serviceman, and I never signed anything agreeing to pay for the cost. He got quiet for a few seconds and responded unenthusiastically "Well, I dunno."
I asked to speak with his manager and after about 5 minutes he came back and said that I would not be able to speak with the manager. He offered no explanation as to why. Frustrated at this point, I told him that I would be canceling the service and returning the modem. I asked him if paying the $50 for the modem, and then returning it, would allow the company to reimburse me for the money. He responded, again completely cluelessly, "I seriously doubt it."
The lack of professionalism is astounding and the fact that they will not return my money after returning their modem is completely ridiculous. I would never recommend this service to anyone.
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jlbitting
October 8, 2010
exposed lines and box
They were out 3 weeks ago to replace a neighbors phone line, they cut my cable and my water line and if I was not out there when they were digging again they would have got my sewer line too I had to tell them to stop and call there supervisor to tell him to stop digging and get the ground marked properly. They still did not quit digging and put in a temp line all the way across my drive way to across my neighbors drive and across half another neighbors yard . the box has been left open so kids and animals have free rein, Hell i had to call an ambluance out here just yesterday for an incident and one of the EMS people trip on it. this is unsafe and just waiting for a law suit to happen. The neighbors called them and they just said they were sorry and would try to send someone out Monday. that"s unreal. lots of urgency there!
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LC Leamons
September 17, 2010
Phone calls will not go through
I am trying to dial out and my phone will only give me a busy signal even when I try dialing a cell phone from my land line. I can't even call customer service. I have my receiots where I paid my bills for the last 15 years and was never late. I want an explanation NOW!!!
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nobodyimportante
September 13, 2010
Stealing and extorting from their customers
I have Windstream broadband and was experiencing a noisy thus slow internet connection.
Windstream tech came out to check Windstream's side of the line and found no problems.
Windstream tech asked me if I would like for him to come inside to determine if there was a problem from within the home.
I asked the tech if there would be a charge for him troubleshooting from within the home. Tech said yes there would be a charge if he came in to troubleshoot so I declined and the tech left.
Well the next bill comes due and there is an additional $50 charge.
A Windstream customer no-service person by the name of Angel at ext. 2712 answered my next call. I simply asked to be provided with the written policy detailing the justification for the $50 service call on my bill. Angel indicated there was no written policy detailing why I was charged $50. I then said that I will not pay an arbitrary charge. I also said that I will not continue to do business with anyone that robs their customers. Angel then said she would be happy to send me to the person responsible for disconnecting customers. Of course I will be leaving Windstream but I pressed the written policy once again. I demanded to be sent any written information that could possibly express the rational for the charge. Angel insisted that there was no written policy specifically providing for the charge on the internet or anywhere else but that she would have her manager email me "info" within the hour.
An hour has gone by and no written policy justifying the charge has been emailed.
Windstream is criminal. Canceling my account shortly.
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