WindStream
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Category: Services
Contact Information United States
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WindStream Reviews
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chrisanna
May 4, 2009
password
i can't get in for my password
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Ginger
April 9, 2009
No rebate
I have a bundle with Windstream communication which is phone, enternet, cable
at the time I had the enternet service added I was given a form to send in for a $50.00 rebate, still waiting I have reiceved 3 bills which have been paid But I'm still waiting.
Ginger Foxworth
409 625 3802
Thank you
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Selling what at this hour?!
March 18, 2009
8:55 p.m. door-to-door sales
Last nite, 3/17/09, I received a knock at my door at 8:55 p.m. 8:55 p.m.!!! It was a Windstream sales person (contract, no doubt). The information on their sales card was I assume legit Windstream. What made me nervous was the number on the doorknob sales material I asked for -- they didn't offer -- was an Akron, Ohio phone number, identified online as a cell phone.(330) 524-****. I was just upset all night, browsing the net to see if this was some sort of scam.
Finally, I found an ad through Craigslist for a company that handled Windstream's door-to-door sales. Tried to look up the business online and found nothing. I'm assuming that's who these contract people work for, if not some other "business."
Called Windstream's main sales office here in town today, Wednesday, and they said that Windstream does have contractors that go door-to-door, but it wasn't normal business practice--according to the guy i spoke to on the phone--to do this at 8:55 p.m. My poor neighbors were hit at 9:00 p.m. and later. (however much later, I don't know for sure)
So...my main complaint is Windstream has these people that are knocking on doors so late at night to sell phone/internet, phone/internet/Dish Network. I just had to vent and fortunately I found this site.
Thanks for listening...
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Alex Vallas
February 4, 2009
Outsourcing Help Desk
Apparently I had hit the two or three digit code that blocks incoming calls. When I called my daughter she told me that was a message that I was not accepting incoming calls. I called the help desk after hours and a person with a heavy Indian accent answered. I told him of the problem and asked how I could find out the number to negate the message. He told me he would send a repairman out sometime the following day. I told him I did not need a repairman, only the number to reinstate my phone. After his repeating over and over again that he could do nothing but send a repairman out, I blew it and really told him off. I called back using a different number and an American woman answered. After I explained the problem she suggested I try two numbers and if that did not work to call back (very polite). As it turns out, it did not work and I had to call back again. This time the person gave me the right codes to re-open the line. I had explained to the Indian that I needed the line in case of an emergency. As it turned out my daughter called at 6 AM and aid get over here right away. I have to go to the hospital and I need for you to take care of Sean (her son). If I had listened to the Indian I would have never received the emergency call. We need to stop outsourcing help desk. It appears that 90% of the time they are clueless and very rude. The calls outsourced to Manila are an improvement over India.
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Tina
January 15, 2009
Bad service
I have taken my concerns and complaint to the phone company that is allowing voicemail professionals to attach charges; without checking into the validity of the charges from me. They have decided they take no action and tell me to call their customer service then they will tell me again to call the company saying I signed up for their service. Where is the customer service when I am told to take care of everything myself. I guess having people as customers are not a real concern anymore. Allowing and attaching charges to my account without checking with the customer if they actually authorized the charge. Companies dealing with companies and disregarding the customers. Where do we fit in besides footing their padded bills.
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Jenny
January 14, 2009
Awful provider
I've had Windstream completely lose service in two states in the last month. Their service is slow, their repairs are slow and they ruined christmas for my daughter last month, 2008. We usually watch the norad radar for Santa but could not due to an OUTAGE of their services for our area.
We OFTEN have outages or I'm getting disconnected from them almost every day and serious I've had to rely on paying for DIAL UP services off another company just in case Windstream goes down, which it does...OFTEN.
Do yourselves a favor, don't believe their BS commercials and DON'T GET WINDSTREAM as your provider!!
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Mrs C
December 26, 2008
Phone
After posting about Windstream, I recieved an email from Windstream requesting to review the circumstances surrounding the complaint.
Guess what ? Over 2 weeks, still NO reply.
This is a prime example of de-regulation on our governments part.
No accountability of large corporations in regards to charges, services etc...
All of us need to take a proactive part in consumerism related to basic services that are provided by mega corporations.
Kill their services off one by one --dont let them bully you--cancel them and then you will realize that their service was not something you couldnt live without, @ some point they are going to get the message.
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Mrs C
December 5, 2008
Phone charges
I was a customer of Alltell . I recieved a sales call from Windstream telling me about all of the available plans .
I was told I could add long distance for an additional $5.00 mt . I said great do it, not knowing alltell was being absorbed by Windstream. Needless to say I recieved a bill for an additional $45.00 mt. Called Windstream, Mam it looks like you ordered several different services, we wnt over everything for 1/2 hour and rep was supposed to fix everything to reflect my original order. This month I recieve bill for increased amount . Call, call, call . We cant change anything, we cant reduce your bill, we cant change your service plan, yada, yada, yada.I look for another carrier, no provider for this area, no provider like vonage to use sattelite internet service with phone . I decided that I will not pay 90.00 mt for a land line.
Windstream you can kiss my ass goodbye, I can use my cell and I can use Microsoft office to fax when I need to . Thanks Windstream for the opprotunity to educate the public, we dont need you !
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December 4, 2008
Cancelation of package deal, uninformed
My name is Garrett Wells, Iam a windstream cust.In sept.of 2008 I purchased a package deal thru windstream(phone service)which included dish network services.I was preapproved over the phone(recorded conv.)so windstream set me up with my package deal which included phone service, a computer, internet hookup&dish network services for a set fee of 89.99 a month.I received my first bill, which I payed in sept.and continued to recieve bills each month, and payed them all on time.Then in oct.I received a seperate bill from dish network saying that none of my bills has been payed since receiving their services, which was part of my original contract with windstream.And if i did'nt pay it in approx.3 to 4 days that my satellite services would be terminated.So I started calling windstream&dish network to find out why I was receiving 2 seperate bills, and what happened to my package deal.Well I spent 2 days on the phone and was told that my bundle package had been debundled back in sept.which is fine because dish network disqualified me because of, I guess my past credit.But thru windstream I got my sat. services installed according to my contract.I was never informed of the debundling of my package deal from wind stream, and dish never informed me that they would still offer me services seperate from windstream, no letter of notice or phonecall or anything informing me of these changes.Now I have 2 seperate account#'s, one from windstream&one from dish network, which neither matches the original account# I was given with my package deal.So now dish network is charging me 233.00 or discontinue my services or pay them 77.00 to keep from loosing my services.And windstream is charging me approx.65.00 a month to keep their services, so without my knowledge my package deal has been terminated, I've been given 2 seperate account#'s and am expected to pay each company seperate or lose both services, The total amount I am expected to pay is double the price of my original payment plan.I have to keep my windstream account because I am in a 2 year contract with them, which is fine, I want to keep all of my services and get rebundled so I can keep my original services&monthly charge for my original package deal.If not I can't afford both services seperately, and if I don't pay these bills it will go against my credit and I won't be able to purchase any phone service or sat.service because when they do a credit check on me these outstanding bills will show up.I feel that I have abided by all the rules given to me thru my original deal and don't see where I should be responsible for any other payment than what was on my original contract.I would like some prof.advise on how to handle this matter and the parties responsible for this major inconvinience be held accountable for payments to dish network.I feel that none of this is my fault, ihave met the requirments that was presented to me over the phone by a windstream rep.I am a very dissatisfied customer, and feel that I have been treated very unfairly and will not stop persueing this matter, no matter what it takes.I don't mind paying for my services, but not under these circumstances, I have searched the internet and found info. that these package deals are a scam and alot of people are complaining.So please respond to my complaint and assist me in resolving this problem, If not I will have no T.V.services and a bad credit report.My email is wells.garrett6 AT gmail.com, my home phone is (606)326-9167, my cell# is (606)331-1343, my name is garrett wells, your cooperation in this matter would be greatly appreciated... Thank You.
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November 24, 2008
miss quoted bills three times
I have had service for 3 months with windstream. I had originaly had the bundle package and it included phone, enternet and cable. My bill was quoted to me at 117$ a month wich was great. I payed my first bill. My second bill was 75$. I payed that bill as well. My third bill was 55$, I recieved a phone call this afternoon from dish net work stating that I owed them 266$. I contacted windstream and they told me my plan has been de bundled. No one had contacted me and told me that my plan was debundled. They say that they dont know how this happend and I owe dish net work 266$ to continue my service with my cable... This amount should not be billed to me.'Windstream has screwd my bill up. I do not pay my bill through dish I pay my bill through windstream and I believe windstream needs to fix this problem. I made a two year contract with windstream.
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