I have had Windstream DSL the last year or so and have been paying $19.95 per month. Yesterday I opened my bill and found I was being charged $39.99 a month with no notification. When I called to say I was not notified the representative told me my offer was rescinded and I have to pay the bill. I told her I live on disability and normally my bill-unlimited long distance and internet-was $59 it would be impossible for me to pay the $84. I explained that anyone should be notified especially with an increase that large. I said why not send an e-mail which they do to let me know of other things. So instead of being reasonable she told me she could give me free internet for two months and then pay $25 per month. I then told her there are advertising $19.99 for internet and she told me I never heard of that and I told her to look it up as the commercial was just on while we were talking. She then transferred me to some other rep and I just told her I am paying my normal $59 and not one cent more. Does the right hand not know what the left hand is doing? Maybe I should call the FCC. We only have two choices here-Time Warner or Windstream.

WINDSTREAM CUSTOMER SERVICE IS THE ABSOLUTE WORST !!! I have been dealing with a problem with windstream since October of 2006 when we moved into our home. I have a constant hum/buzz on the line and then an intermittent snap/crackle/pop - YEP I HAVE THE CEREAL ON MY LINE - honestly, I would rather be sitting in a field on a cordless phone with a metal rod in my hand during a lightning storm - it would probably be quieter. I have called the so called ACTION line with Windstream only to be told, "Go pick on another utility company, leave Windstream alone for a while" - nice customer service huh? I work from home doing medical transcription so each time my phone is messed up, or my DSL drops, I lose money. I have had ticket over ticket over ticket placed for these problems. The outside plant manager stood in my living room and told me there was nothing he could find, do, or suggest - other than, "I think your house is just haunted and the spooks don't want to leave". I have had a tech at my house now everyday for almost 2 weeks straight, just to be told, they can't find anything again and he asked me why I was turning my modem off and on and off and on. Like I don't have anything better to do with my time/life other than turning a modem off and on just to bother Windstream and their wonderful no knowledge techs. Like I said earlier, I have now been dealing with this for exactly 2 years and it has now come down to Windstream blaming me. Here is the newest problem. I was told that my LinkSys router doesn't get along with my Windstream modem, so it was replaced with a 2wire router/modem combo, I'm still losing my DSL signal. I was told I could upgrade to 6mbs by the "installation department", but then the tech in the field said I could only get 3mbs, fine I was left at 3 mbs. As of 5:30 pm today, I went from 3 mbs down to 128 - YEP, LESS THAN THE LITE SPEED THEY OFFER - SLOWER THAN DIAL UP - but they can't tell me why, when, who, etc., changed my speed - I have to wait until tomorrow after 9 am to call and speak with customer service. I can't keep the same speed, some days I have 1 mbs, 1.5, 3, back down to 1, up to 6, now down to 60kb. I was told by someone in corporate for Windstream that Windstream is a "for profit" company - well to receive a profit, you need to provide a service 100% of the time. I have no clue as to where to turn now or where to go...if anyone has any suggestions, PLEASE HELP !!!

Well, this is the second time Windstream has f***** us over. The first time it was because we had sent the payment in and they cashed the check--the money had come out of the bank account, and they were going to disconnect our service and we had to fight with them for over 4 months and send them a copy of the debit information from our bank.

This time though, they had received the payment, posted it to the payment history on our account, with a confirmation number, and still turned off our dish network service. Because I called at 6:55PM CST and talked to the dish network technician who said they couldn't do anything because Windstream billing handles that...

Needless to say I called Windstream back and their billing department was already closed. They close at 8PM EST, so I missed it by like 5 minutes. Literally. Now, I can't do anything until tomorrow morning, and my broadband service might be terminated too! All because they already received payment for their crappy service. Windstream sucks. If we could switch to another carrier we would, however, our town won't allow any other carriers...guess it's going to be cell phones only. I refuse to use them any more and I will tell everyone I know to get cell phones if you live in Broken Arrow.

I was already receiving lifeline link up phone service from Windstream for $5.60 a month. I called to see if they had a Lifeline link up program for broadband and the customer service told me "yes they do". I could get three months free internet to see if I liked it. The total for my phone service and internet was to be $33.00. So I jumped on the bandwagon and thought that was a great deal. So six weeks into the billing cycle they send me a bill for over $100. The hookup was supposed to be free. The modem was $112. with a six month installment plan. And the first three months free. When I called to inquire about the bill they informed me that there was no such program and they don't know why I was told there was. I had written everything down and thoroughly understood what the lady was telling me. I spoke with supervisors and their supervisors to no avail. Everything they told me was an out and out lie and I would like to know who do I turn to when I can't get satisfaction from Windstream customer service?

We changed services from Insight to Windstream BIG mistake. We have had nothing but problems since we switched.. First with out computer hookup, it constantly kept going out. Then the phone service, Static so bad you couldn't use the phone let alone hear anything.. They sent out a repair man, who was more worried about selling the service plan, than fixing the phone.. He stopped the static, along with us being able to get calls into our house. He came back to fix that problem again hard sell on the service plan. While he was at our house he disconnected the wiring in our kitchen to cause a problem inside our house. The third repairman they sent out because when the other guy disconnected the wiring in my kitchen he also disconnected the wires that makes the one in my bedroom which satellite box has to use to call out. Needless to say, we were charged for the charges of the box not being able to update . The third repairman left without touching anything. The static returns so bad that when you answer the phone it still rings and again the satellite boxes couldn't update. Had to use our cell phones for everything raising that bill and they still charged us for the phone service we didn't have for months and the update charges for the satellite boxes not being able to update.
I just found it really funny that we had insight for over 9 years and not one problem with anything. All of the sudden when we switch services to this company all the problems are inside our house.. I honestly believe this company does nothing but cause problems in peoples homes in order to sell them service plans they do not need. I have fought with their customer service for weeks trying to get them to understand they can not charge me for a service I didn't have or couldn't use. Their resolution is a $20 out of service charge meanwhile I have to pay $40 a month for the service I didn't have for months.

FRAUD!!!