i bought a new washer/dryer set. the wirlpool duet. it took the company almost week to delivery them, but i understand that's not your problem. the dryer didn't work from the beginning. it took 6 weeks to get fixed. they said they couldn't bring me a new one because of factory warranty. finally they got it fixed. now, 3 weeks later, the washer has quit. it won't turn on and we cannot even open the door. thankfully there's no clothes in it. now conn's says they cannot come out till almost week from now. i do believe this will be last time i ever purchase a wirlpool appliance.